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Customer Support Expert, Dutch Speaker
Cross Border Talents. Provide excellent customer support via phone and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, including effective troubleshooting and problem-solving skills, while maintaining high standards of customer satisfaction. Proficient in managing customer inquiries and operational matters in a remote environment.
Highest-signal resume keywords
Fluent DutchCustomer Service SkillsTroubleshooting SkillsDigital Tools ProficiencyOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsAttention to DetailMultitasking SkillsCustomer-Focused MindsetAbility to Work Independently
Tools & Technologies
Online PlatformsDigital Tools
Certifications & Qualifications
EU Work Authorization
Industry Keywords
Customer SupportOrder ManagementService QualityDocumentationRemote Work
About the role
Key responsibilities & impact- Provide excellent customer support via phone and email
- Assist customers with order management, deliveries, payments, and returns
- Troubleshoot customer issues and provide effective solutions
- Support external sellers with inquiries and operational matters
- Provide information regarding digital products and services
- Escalate complex cases to relevant departments when necessary
- Maintain a high standard of customer satisfaction and service quality
- Ensure accurate documentation of customer interactions
Requirements
What you’ll need- Fluent Dutch (mandatory)
- Strong communication and customer service skills
- Ability to troubleshoot and solve customer issues efficiently
- Comfortable working with digital tools and online platforms
- Good organizational and multitasking skills
- Customer-focused mindset with strong attention to detail
- Ability to work independently in a remote environment
- EU work authorization required
- Availability to work 40 hours per week on rotating shifts Monday to Sunday, between 07:00 and 23:00
Benefits
Comp & perks- 100% remote work within mainland Portugal
- Paid training and structured onboarding program
- International and multicultural work environment
- Private health insurance from day one of employment
- Meal allowance card
- Holiday and Christmas allowances paid monthly
- Optional accommodation support for eligible candidates
- Performance-based bonus opportunities
- Career growth and development opportunities
- Long-term employment prospects