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Customer Support Expert, Spanish (Basque) – English
Cross Border Talents. Deliver outstanding customer support via phone, email, and chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in Spanish and Basque, with strong communication and problem-solving skills to deliver exceptional customer support in a fast-paced, 24/7 environment. Proficient in managing customer inquiries related to account management and technical issues while maintaining high levels of satisfaction.
Highest-signal resume keywords
Fluent Spanish (Castilian)Fluent Basque (Euskara)Customer Service ExperienceStrong Communication SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementSubscription ManagementBilling SupportTechnical TroubleshootingDigital Tools Proficiency
Soft Skills
Interpersonal SkillsAttention to DetailCustomer-Focused MindsetEmpathyProfessionalism
Certifications & Qualifications
EU Work Authorization
Industry Keywords
Customer Support24/7 OperationRotating ShiftsFast-Paced Environment
About the role
Key responsibilities & impact- Deliver outstanding customer support via phone, email, and chat
- Assist customers with account management, subscription, and billing-related inquiries
- Troubleshoot technical issues and guide users through platform features and services
- Provide accurate and timely information to customers
- Identify customer needs and deliver effective solutions
- Maintain high levels of customer satisfaction and quality performance
- Handle customer interactions with professionalism, empathy, and attention to detail
- Work within a rotating schedule from Monday to Sunday in a 24/7 operation
Requirements
What you’ll need- Fluent Spanish (Castilian)
- Fluent Basque (Euskara) - mandatory
- English B2 level or higher
- Previous customer service experience is an advantage
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Comfortable using digital tools and online platforms
- Customer-focused mindset with strong attention to detail
- Ability to thrive in a fast-paced environment
- EU work authorization required
- Ability to work rotating shifts, including weekends and public holidays
- Availability for 40 hours per week
- Ability to work within a 24/7 operation
Benefits
Comp & perks- 100% remote work within mainland Portugal
- Full training and onboarding program
- International and multicultural work environment
- Private health insurance from day one of employment
- Meal allowance
- Holiday and Christmas allowances
- Optional accommodation support for eligible candidates
- Career development and growth opportunities
- Long-term employment prospects within a global organization