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Dutch Customer Specialist – Fixed Shifts, Fully Remote
Cross Border Talents. Assist customers with digital wallet accounts, payments, transactions, and account access .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for digital wallet accounts, including troubleshooting payment issues and guiding customers through features and security procedures. Proficient in maintaining accurate records and collaborating with teams to enhance customer satisfaction and service quality.
Highest-signal resume keywords
Fluent In Dutch (C1/C2 Level)Fluent In English (B2 Level)Customer Support ExperienceAnalytical SkillsCommunication Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Detail-OrientedProactiveEager To Learn
Industry Keywords
Digital WalletPaymentsTransactionsCustomer SatisfactionData Protection Standards
About the role
Key responsibilities & impact- Assist customers with digital wallet accounts, payments, transactions, and account access
- Provide professional support via phone, email, live chat, and other communication channels
- Troubleshoot payment issues and resolve customer concerns efficiently
- Guide customers through digital wallet features, processes, and security procedures
- Handle complaints and escalate complex cases when necessary
- Maintain accurate customer records while following company policies and data protection standards
- Collaborate with internal teams to ensure timely resolution of customer issues
- Meet performance targets related to customer satisfaction, service quality, productivity, and response times
Requirements
What you’ll need- Fluent in Dutch (C1/C2 level) and English (B2 level)
- EU citizenship or valid Portuguese residency card
- Strong analytical, creative, and communication abilities
- Professional, detail-oriented, proactive, and eager to learn and grow in the CS field
Benefits
Comp & perks- Performance Bonus: Recognizing your achievements
- Meal Allowance: Covering your daily meals
- Transportation Support: Assisting with commuting costs
- Health & Life Insurance: Comprehensive protection for your well-being
- Relocation Package: Assistance to make your move smooth and stress-free
- Remote Work: Enjoy the flexibility of working from home