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German-Speaking Customer Service
Cross Border Talents. Support customers in German by phone, email and live chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in German and English, with a focus on resolving inquiries and enhancing customer satisfaction through effective communication and cross-selling techniques. Proficient in CRM systems and MS Office, ensuring accurate documentation and collaboration with internal teams.
Highest-signal resume keywords
German Language Proficiency (C1–C2)Customer Service ExperienceCRM ExperienceCross-Selling and Upselling SkillsMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ExperienceCRM ExperienceCross-SellingUpsellingMS Office Proficiency
Soft Skills
PatientEmpatheticSolution-Oriented
Certifications & Qualifications
EU CitizenshipValid Work and Residence Permit
Industry Keywords
Customer SupportLive Chat SupportEmail SupportPhone Support
About the role
Key responsibilities & impact- Support customers in German by phone, email and live chat
- Resolve customer questions
- Document every interaction in the CRM
- Work closely with internal teams
- Identify opportunities to offer customers extra products and services
- Perform cross-selling and upselling
Requirements
What you’ll need- German at C1–C2 level, spoken and written
- English at B2 level or higher
- Customer service experience by phone, email or chat
- CRM experience and good computer skills (MS Office)
- Patient, empathetic and solution-oriented
- Comfortable with cross-selling and upselling
- Able to commute to the office in District 4, Bucharest, 3 days a week
- EU citizenship or a valid work and residence permit
Benefits
Comp & perks- Hybrid work setup allowance
- Meal vouchers for every working day
- Performance bonuses based on customer satisfaction and quality
- Extra earnings from cross-selling and upselling
- Rare weekend or overtime work, always paid with a 25% premium
- 1-week paid training
- Monday to Friday schedule, 09:00–18:00, with weekends off
- Full-time, permanent contract