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German-Speaking Customer Service Agent, Automotive
Cross Border Talents. Respond to customer inquiries by phone, chat and email .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service with a focus on automotive and digital products, ensuring accurate documentation and effective communication in both German and English. Committed to enhancing the customer experience through collaboration and staying informed on client offerings.
Highest-signal resume keywords
Fluent GermanFluent EnglishAutomotive Product KnowledgeCustomer Relationship Management (CRM)Strong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingDocumentation MaintenanceCustomer Inquiry ResponsePerformance Goal AchievementDigital Product Knowledge
Soft Skills
ProfessionalismEnthusiasmWarmthCollaborationCustomer-Centric Approach
Tools & Technologies
CRM System
Industry Keywords
Customer ExperienceAutomotive IndustryDigital ProductsClient PoliciesCustomer Journey Improvement
About the role
Key responsibilities & impact- Respond to customer inquiries by phone, chat and email
- Represent the client with professionalism and enthusiasm
- Use knowledge of automotive and digital products to troubleshoot and resolve issues
- Keep clear and accurate records of customer interactions, resolutions and follow-ups in the CRM system
- Collaborate with colleagues to improve the overall customer experience
- Stay up to date on the latest offers, policies and services
- Show warmth and enthusiasm in every customer interaction
- Meet performance goals across all operations
- Meet client expectations for quality, efficiency and customer journey improvement
- Work rotational shifts Monday to Sunday with two rotating days off, following the German schedule
Requirements
What you’ll need- Fluent or native-level German and English
- Knowledge of automotive and digital products to troubleshoot and resolve issues
- Ability to maintain clear and accurate documentation
- Strong collaboration and communication skills
- Professionalism, enthusiasm, warmth and a customer-centric approach
- Commitment to staying updated on client offers, policies and services
- Preference for candidates already residing in Portugal
Benefits
Comp & perks- Monthly gross salary paid over 14 months
- Food allowance for each working day
- Relocation support
- Accommodation in Lisbon can be provided exceptionally, if necessary, for candidates relocating to Portugal
- Fully remote work model