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German-Speaking Customer Support
Cross Border Talents. Help German-speaking customers by phone, email and chat .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing customer support in German and English, with a focus on resolving technical issues and assisting with account management. Capable of handling sales inquiries and maintaining a friendly, solution-oriented approach.
Highest-signal resume keywords
Native Or C1 GermanEnglish At B2 Level Or HigherCustomer Service ExperienceTechnical Support ExperienceSales Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Good Computer SkillsTyping Speed Of At Least 25 Words Per Minute
Soft Skills
FriendlyPatientSolution-Oriented
Industry Keywords
Customer SupportTechnical IssuesAccount ManagementBillingPaymentOrder ManagementDelivery QuestionsRefundsCancellationsClaims
About the role
Key responsibilities & impact- Help German-speaking customers by phone, email and chat
- Solve technical issues with products, devices, apps and digital services
- Assist with account, billing, payment, order and delivery questions
- Handle refunds, cancellations and claims following clear procedures
- In sales teams, offer the right products, upgrades and renewals
Requirements
What you’ll need- Native or C1 German
- English at B2 level or higher
- Good computer skills
- Typing speed of at least 25 words per minute
- A quiet workspace
- A stable internet connection
- Friendly, patient and solution-oriented
- Customer service, tech support or sales experience is a plus, not a must
- Based in Greece or ready to move there
Benefits
Comp & perks- Work from home in selected teams
- Flight ticket home every 6 months in selected remote roles
- Relocation support for candidates moving to Greece
- Monthly productivity bonus of up to €250
- Quarterly sales bonus of up to €900 in sales-focused teams
- Full paid training and a support period with experienced colleagues before you go live
- A supportive international team, even when working remotely
- 8-month contract with potential for extension