Care Team Specialist

Cross Country Healthcare

. Offer individualized support for healthcare professionals as part of a team .

Posted 10/28/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to build rapport with healthcare professionals while providing support in onboarding, payroll, and benefits. Proficient in using applicant tracking systems and social media platforms to enhance communication and issue resolution.

Highest-signal resume keywords

Customer Service OrientationInterpersonal SkillsMS Office Suite ProficiencySocial Media EngagementAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exemplary Interpersonal SkillsPleasant DemeanorAbility to Relate to Diverse Individuals

Tools & Technologies

Applicant Tracking SystemMS Office SuiteSocial Media Platforms

Certifications & Qualifications

HS Diploma or GEDBS/BA Degree Preferred

Industry Keywords

Healthcare SupportOnboardingPayrollBenefitsCandidate Experience

About the role

Key responsibilities & impact

Offer individualized support for healthcare professionals as part of a team
Initiate and maintain exceptional rapport and provide customer service and issue resolution
Contribute ideas and processes to improve the overall candidate experience
Assist healthcare professionals and internal departments with onboarding, payroll, benefits, portal navigation, and technical troubleshooting
Make outbound and respond to inbound phone calls, chats, texts, social media posts, and emails
Act as a social media ambassador by engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters
Use the applicant tracking system to communicate and document issues from support request through resolution
Educate new, existing, and working healthcare professionals on processes and assignment expectations
Support professionals through the pre- and post-boarding process
Collaborate with support teams to educate and communicate issues and solutions
Perform other duties as assigned

Requirements

What you’ll need

HS diploma or GED
BS/BA degree preferred
Working knowledge of MS Office Suite
Working knowledge of social media platforms
Customer service oriented – client focused
Exemplary interpersonal skills
Adaptability to evolving situations
Pleasant and helpful yet direct demeanor on the telephone
Ability to relate to a variety of people and establish meaningful relationships