Junior Account Manager, MSP

Cross Country Healthcare

. Manage daily account operations to ensure efficient position management and excellent customer service .

Posted 10/8/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing account operations, ensuring compliance, and delivering exceptional customer service within the healthcare staffing industry. Proficient in coordinating with multi-disciplinary teams and maintaining performance metrics to optimize staffing solutions.

Highest-signal resume keywords

Account ManagementCustomer ServiceSales AcumenHealthcare Staffing KnowledgePerformance Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order IntakePosition ManagementCandidate ReviewCompliance CoordinationData Auditing

Soft Skills

Negotiation SkillsTeam CollaborationCommunication Skills

Certifications & Qualifications

High School Diploma

Industry Keywords

Healthcare StaffingService Level AgreementCredential ComplianceMulti-Disciplinary Teams

About the role

Key responsibilities & impact

Manage daily account operations to ensure efficient position management and excellent customer service
Manage travel assignments for Nursing and Allied staff
Manage staffing services and client relationships
Liaise between recruiters, internal team members, facilities, and approved vendors
Follow up on candidate presentations
Maintain accurate position and facility information
Assist with order intake and enter orders into internal and external tools
Audit open positions for accuracy
Distribute open positions to appropriate vendor partners
Review candidate applications for quality and compliance
Maintain Service Level Agreement standards
Ensure accurate performance metrics data, including fill rates, time to fill, and renewal rates
Communicate submission outcomes and facility/MSP concerns
Follow up with facilities on pending submissions, extensions, upgrades, P1s, and performance
Document and communicate placements, declinations, and assignment-specific information
Prepare assignment confirmations
Escalate concerns and provide recommendations
Collaborate with Compliance Coordinators to ensure credential compliance of healthcare professionals and subcontractors
Participate in meetings with Account Managers and leadership to plan position-management and customer-service strategies
Provide superior service to internal and external customers
Provide team coverage when necessary
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required
Sales acumen and negotiation skills required
Prefer knowledge of the healthcare staffing industry
Proven track record of working with multi-disciplinary teams to provide exceptional customer service preferred
Bachelor’s degree preferred
Equivalent combination of education and experience sufficient to successfully perform the essential functions of the job