Assistant Program Supervisor

Crossroads

. Create and foster an environment that supports Crossroads Mission and Inspire Culture .

Posted 9/16/2026full-timeAbingdon • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in employee relations, performance management, and compliance within an Office Based Opioid Treatment program. Proficient in onboarding, scheduling, and maintaining patient information while ensuring effective communication and support for team operations.

Highest-signal resume keywords

Employee RelationsSubstance Abuse ExperienceSupervisory ExperiencePerformance ManagementOffice Based Opioid Treatment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingPerformance EvaluationsTimecard ApprovalPayment ReconciliationLab Coordination

Soft Skills

CommunicationTeam CollaborationProblem Solving

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Substance AbuseMental HealthKPI ManagementPatient Insurance ManagementCompliance Monitoring

About the role

Key responsibilities & impact

Create and foster an environment that supports Crossroads Mission and Inspire Culture
Support and reinforce Crossroads policies and procedures
Assist the Program Supervisor with achieving Crossroads' four main KPIs: Census, Attrition, EBITDA, and NPS
Partner with the Program Supervisor and Human Capital Business Partner on employee relations matters
Partner with the Program Supervisor in conducting interviews for open positions
Assist with onboarding and acclimation of new team members
Partner with the Program Supervisor to monitor team performance and compliance and assist with staff training
Create schedules and approve timecards for teammates at assigned centers
Perform front office responsibilities, including check-in, check-out, vitals, and urine toxicology
Ensure labs are completed promptly and sent to the appropriate lab
Reconcile payments and transport deposits to the bank
Serve as the primary point of contact for patient concerns and escalate to the Program Supervisor
Maintain patient insurance information and facilitate conversations regarding insurance concerns
Order and maintain supplies for assigned centers
Communicate necessary changes to the team and ensure timely, effective implementation
Complete and facilitate performance evaluations with assistance from the Program Supervisor
Continuously evaluate staffing needs and escalate needs to the Program Supervisor
Be available and onsite during center operating hours
Assist Support Departments as needed

Requirements

What you’ll need

Preference given to candidates with experience working in an Office Based Opioid Treatment program
Preference given to candidates with supervisory experience
Experience working with individuals with substance abuse or mental health
Highschool Diploma or GED required
Must meet state-defined minimum licensure, education, and experience requirements for the Program Supervisor

Benefits

Comp & perks

Have a daily impact on many lives
Excellent training if you are new to this field
Mileage reimbursement (if applicable) at the current IRS mileage reimbursement rate
Community events that promote belonging and education, including community cookouts, fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events
Opportunity to save lives every day
Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health day
Calm subscription for all employees