Crossroads

Nurse Practitioner

• Evaluate and manage patients with opioid use disorder in outpatient clinic settings
• Prescribe appropriate medications and treatments as indicated by patient assessment
• Complete medical documentation per Crossroads standards
• Collaborate with clinic staff to provide holistic care, including referrals to other medical providers and community services
• Perform injections

Part-Time Nurse Practitioner

Counselor

• Provide individual counseling to highly complex patients
• Conduct clinical assessments to appropriately assess patients’ treatment needs
• Design and update patients’ treatment plans, including care coordination, referrals, and discharge planning
• Manage assigned caseload and compliance with clinical treatment requirements
• Collaborate with nurses and providers to provide holistic treatment services
• Facilitate urine drug screening for patients
• Participate in an early morning clinical schedule with early afternoon end times
• Participate in the Saturday rotation

Substance Abuse Counselor – OBOT

• Provide individual counseling to highly complex patients
• Conduct clinical assessments to assess patients’ treatment needs
• Design and update patients’ treatment plans, including care coordination, referrals, and discharge planning
• Manage assigned caseloads and compliance with clinical treatment requirements
• Collaborate with nurses and providers to provide holistic treatment services
• Facilitate urine drug screening for patients
• Participate in the Saturday rotation

• Provide individual counseling to highly complex patients
• Conduct clinical assessments to assess patient treatment needs
• Design and update patient treatment plans, including care coordination, referrals, and discharge planning
• Manage assigned caseload and compliance with clinical treatment requirements
• Collaborate with nurses and providers to provide holistic treatment services
• Facilitate urine drug screening for patients

Nurse

• Greet patients and answer clinic phones.
• Assist patients in understanding treatment options and resources.
• Serve as an essential link between patients and other care providers.
• Facilitate appointments for consults and support services, including social workers and physicians.
• Coordinate multidisciplinary planning conferences.
• Develop concise patient summaries for the care team.
• Document recommendations using standardized care protocols and nationally recognized care guidelines.
• Follow patients throughout the care continuum, including inpatient admissions.
• Collaborate with inpatient care management.
• Collect data, track outcomes, and support strategic planning processes.
• Conduct outreach to establish and maintain positive relationships with physicians, office staff, nurses, and social services.
• Assist the Center with stocking supplies and support the Patient Ambassador team.
• Perform other duties as assigned.

LPN/RN – Addiction Medicine

Physician Assistant

• Greet patients and answer clinic phones.
• Assist patients in understanding treatment options and resources.
• Serve as an essential link between patients and other care providers.
• Facilitate appointments for consults and support services, including social workers and physicians.
• Coordinate multidisciplinary planning conferences.
• Develop concise patient summaries for the care team.
• Document recommendations using standardized care protocols and nationally recognized care guidelines.
• Follow patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management.
• Collect data, track outcomes, and support strategic planning processes.
• Conduct outreach to establish and maintain positive working relationships with physicians, office staff, nurses, and social services.
• Stock supplies and support the Patient Ambassador team.
• Perform other duties as assigned.

Certified Medical Assistant – Addiction Medicine

Compliance

• Obtain and maintain CLIA certificates of waiver for all CTC clinics
• Coordinate with Regional Managers to distribute CLIA certificates to appropriate centers
• Oversee renewals of existing CLIA certificates
• Draft and implement CLIA compliance policies and tools for centers and full-scale labs
• Submit change forms to CMS for laboratory director and address changes
• Maintain CLIA compliance binders at all centers
• Monitor licensing@ctc.care and distribute emails to applicable team members
• Conduct regulatory research as needed
• Support the Chief Compliance Officer in drafting, updating, implementing, and distributing companywide compliance policies and procedures
• Collaborate with Regional Managers and Program Directors/Program Supervisors on compliance projects and tasks
• Maintain and organize the License Tracking Chart; send bi-monthly state license reminders and follow up on renewals and updates
• Maintain and update personnel file audit checklists at least annually
• Attend weekly compliance team meetings and update the compliance work plan weekly
• Assist with maintaining Corporate Contact and Master Center List Excel spreadsheets
• Assist with tracking reported employee conflicts of interest
• Attend monthly Compliance Review Committee meetings; record and submit minutes to the Chief Compliance Officer
• Attend bi-monthly DEA Compliance Task Force meetings; record and submit minutes to the Chief Compliance Officer
• Assist with contract management in SharePoint and contract summary tables
• Assist with compliance audits as needed
• Support the Chief Compliance Officer and General Counsel with other assigned duties

Compliance Coordinator

Program Assistant

• Create and foster an environment that supports Crossroads Mission and Inspire Culture
• Support and reinforce Crossroads policies and procedures
• Assist the Program Supervisor with achieving Crossroads' four main KPIs: Census, Attrition, EBITDA, and NPS
• Partner with the Program Supervisor and Human Capital Business Partner on employee relations matters
• Partner with the Program Supervisor in conducting interviews for open positions
• Assist with onboarding and acclimation of new team members
• Partner with the Program Supervisor to monitor team performance and compliance and assist with staff training
• Create schedules and approve timecards for teammates at assigned centers
• Perform front office responsibilities, including check-in, check-out, vitals, and urine toxicology
• Ensure labs are completed promptly and sent to the appropriate lab
• Reconcile payments and transport deposits to the bank
• Serve as the primary point of contact for patient concerns and escalate to the Program Supervisor
• Maintain patient insurance information and facilitate conversations regarding insurance concerns
• Order and maintain supplies for assigned centers
• Communicate necessary changes to the team and ensure timely, effective implementation
• Complete and facilitate performance evaluations with assistance from the Program Supervisor
• Continuously evaluate staffing needs and escalate needs to the Program Supervisor
• Be available and onsite during center operating hours
• Assist Support Departments as needed

Assistant Program Supervisor

Office Assistant

• Provide excellent customer service by checking in patients, receiving payments, and assisting in daily operations
• Maintain a friendly, professional attitude toward patients and offer a “white glove” experience
• Guide new patients through the intake process
• Collect urine and saliva samples for patient drug screens as needed
• Maintain daily financial records and reports
• Coordinate with medical and clinical staff on intakes
• Provide clerical and logistical support
• Oversee patient accounts and financial responsibilities
• Travel monthly from the primary Uniontown location to Connellsville

Front Office Assistant

• Provides individual counseling to highly complex patients.
• Conducts clinical assessments to appropriately assess patients’ treatment needs.
• Designs and updates patients’ treatment plans, including care coordination, referrals, and discharge planning.
• Manages assigned caseload and compliance with clinical treatment requirements.
• Collaborates with nurses and providers to provide holistic treatment services.
• Facilitates urine drug screening for patients.

Substance Abuse Counselor – Independence, KY

Medical Director

• Evaluate and manage patients with opioid use disorder in outpatient clinic settings
• Prescribe appropriate medications and treatments as indicated by patient assessment
• Complete medical documentation according to Crossroads standards
• Collaborate with clinic staff to provide holistic patient care, including referrals to medical providers and community services
• Provide injections if needed
• Collaborate with APPs; additional stipend for supervision of Nurse Practitioners and Physician Assistants
• Work approximately 10 hours weekly: 6 hours in clinic one day a week and 4 hours of administrative/virtual work on other days
• Serve as primary medical director for the Louisville OTP center

Part-Time Nurse Practitioner

Substance Abuse Counselor – OBOT

Substance Abuse Counselor – OBOT

Substance Abuse Counselor – OBOT

LPN/RN – Addiction Medicine

Certified Medical Assistant – Addiction Medicine

Compliance Coordinator

Assistant Program Supervisor

Front Office Assistant

Substance Abuse Counselor – Independence, KY

Part-time Medical Director