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Front Office Assistant
Crossroads. Provide excellent customer service by checking in patients, receiving payments, and assisting in daily operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills in a healthcare setting, with the ability to manage patient intake processes and maintain financial records. Capable of providing clerical support and coordinating with medical staff while ensuring a professional and friendly patient experience.
Highest-signal resume keywords
Customer Service ExperienceHealthcare ExperienceFinancial Record ManagementClerical SupportPatient Intake Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial Record ManagementPatient Intake ProcessSample CollectionClerical Support
Soft Skills
Professional AttitudeFriendly Communication
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareAddiction MedicineOffice AdministrationPatient Accounts
About the role
Key responsibilities & impact- Provide excellent customer service by checking in patients, receiving payments, and assisting in daily operations
- Maintain a friendly, professional attitude toward patients and offer a “white glove” experience
- Guide new patients through the intake process
- Collect urine and saliva samples for patient drug screens as needed
- Maintain daily financial records and reports
- Coordinate with medical and clinical staff on intakes
- Provide clerical and logistical support
- Oversee patient accounts and financial responsibilities
- Travel monthly from the primary Uniontown location to Connellsville
Requirements
What you’ll need- High School Diploma or GED required
- Customer Service experience in a fast paced environment preferred
- Experience in healthcare, addiction medicine, or office administration preferred
- Lived Addiction experience is a plus
- Ability to work 37–40 hours per week
- Ability to work Monday to Friday, 8AM–5PM in Uniontown
- Ability to work every 4th weekend: Saturday 7:30 AM–12:30 PM and Sunday 7:30 AM–3:30 PM in Connellsville
- Monthly travel to the Connellsville location required
Benefits
Comp & perks- Mileage reimbursement for travel to Connellsville; Crossroads matches the current IRS mileage reimbursement rate
- Excellent training if you are new to this field
- Community events promoting belonging and education, including community cookouts, fairs, parades, addiction-awareness events for schools, and holiday events
- Medical, Dental, and Vision Insurance
- PTO
- Variety of 401K options including a match program with no vesture period
- Annual Continuing Education Allowance (in related field)
- Life Insurance
- Short/Long Term Disability
- Paid maternity/paternity leave
- Mental Health day
- Calm subscription for all employees