Manager, Operational Excellence

Crossroads

. Drive operational performance improvement through structured, data-driven initiatives focused on growth, efficiency, and execution excellence .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving operational performance improvement through data-driven initiatives, change management, and process automation within healthcare operations. Proven ability to analyze performance metrics, mentor leaders, and ensure compliance with regulatory standards.

Highest-signal resume keywords

Healthcare Operations ExperiencePMP CertificationPerformance Improvement InitiativesData Analysis and ReportingChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Performance ImprovementRoot Cause AnalysisProcess AutomationPerformance ScorecardsOperational ReviewsCensus Trend AnalysisRevenue Cycle PerformanceCost Structure AnalysisCorrective Action PlansSOP Development

Soft Skills

MentoringCollaborationAccountabilityCommunicationLeadership

Tools & Technologies

Data Analytics ToolsPerformance Management SoftwareReporting ToolsPresentation Software

Certifications & Qualifications

PMP CertificationMBAMHAMPH

Industry Keywords

HealthcarePrivate EquityOperational ExcellenceChange ManagementQuality Standards

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Drive operational performance improvement through structured, data-driven initiatives focused on growth, efficiency, and execution excellence
Partner with regional and functional leadership to assess operational performance and identify root causes of underperformance
Analyze census trends, intake conversion, discharge patterns, provider productivity, scheduling utilization, revenue cycle performance, and cost structures
Identify operational risks and implement mitigation strategies
Lead change management for new operational processes, technologies, and performance initiatives
Conduct root cause analyses and develop corrective action plans
Drive accountability through performance scorecards, operational reviews, and metric-based management
Recommend and implement process automation opportunities
Ensure operational practices align with organizational policies, regulatory requirements, and quality standards
Mentor operational leaders in performance improvement capabilities and best practices
Assist with integration and operational stabilization of acquired clinics, programs, or service expansions
Collaborate with technology and analytics teams to improve data visibility, reporting accuracy, and operational insights
Develop executive-level presentations, business cases, and operational summaries
Design and implement performance improvement initiatives with timelines, measurable outcomes, and accountability
Develop scalable playbooks, SOPs, and operational documentation
Champion continuous improvement, operational excellence, and accountability

Requirements

What you’ll need

Bachelor’s degree required
PMP certification highly preferred
MBA, MHA, MPH, or related field highly preferred
3-6 years of healthcare operations experience required
Experience in a similar role with a healthcare company, such as management consultant, project manager, program manager, or process manager
Eastern or Central Time Zone required
Experience working with private equity firms or within a private equity-backed organization highly preferred

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
PTO
Variety of 401K options including a match program with no vesture period
Annual Continuing Education Allowance (in related field)
Life Insurance
Short/Long Term Disability
Paid maternity/paternity leave
Mental Health Day
Calm subscription for all employees