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Crossroads

VP Operations

Crossroads

. Lead center operations across multiple regions and states.

Posted 11/12/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing multi-site operations, ensuring compliance and high-quality care while driving financial performance. Possesses expertise in substance use disorder treatment and healthcare administration, with a focus on developing leaders and operational efficiency.

Highest-signal resume keywords
Leadership ExperienceMulti-Site Operations ManagementP&L ResponsibilitySubstance Use Disorder TreatmentPayer Relationships

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Operational Decision-MakingTrend AnalysisFinancial Results ImprovementCompliance ManagementProblem Solving
Soft Skills
Team AccountabilityLeadership DevelopmentStrategic Planning
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Healthcare AdministrationBehavioral HealthValue-Based CareRevenue Cycle OperationsRegulated Healthcare Experience

About the role

Key responsibilities & impact
  • Lead center operations across multiple regions and states.
  • Directly manage Regional Directors and, through them, Program Directors and center teammates.
  • Ensure centers are safe, compliant, efficient, and delivering high-quality care.
  • Set direction, anticipate future needs, and drive results across regions.
  • Solve problems at the root and make sound operational decisions.
  • Develop strong leaders and hold the team accountable for results.
  • Build leaders and systems that solve problems consistently.
  • Spot risks and opportunities early and move the business forward.
  • Plan, analyze trends, and prepare the organization for what comes next.
  • Travel weekly throughout a six-state territory.

Requirements

What you’ll need
  • Bachelor’s Degree in Business Administration, Healthcare Administration, Behavioral Health, or a related field.
  • At least seven years’ experience in a leadership or management role, including at least three years leading multi-site operations through other managers.
  • Demonstrated P&L responsibility and a track record of improving operational and financial results.
  • Substance use disorder treatment (OTP and/or OBOT), behavioral health, or other regulated healthcare experience strongly preferred.
  • Experience with payer relationships, value-based care, or revenue cycle operations preferred.
  • Easy access to airports/travel.
  • Southeast candidates only.

Benefits

Comp & perks
  • Medical, Dental, and Vision Insurance
  • PTO
  • Variety of 401K options including a match program with no vesture period
  • Life Insurance
  • Short/Long Term Disability
  • Paid maternity/paternity leave
  • Mental Health Day
  • Calm subscription for all employees