People Operations – Payroll Coordinator

Croud

. Act as a primary agent for internal and external HR enquiries via the Freshdesk ticketing desk .

Posted 9/28/2026full-timeAtlanta • United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Administration and Payroll support, with a strong understanding of UK payroll processes and compliance. Proficient in managing employee records and facilitating HR programs while maintaining confidentiality and accuracy.

Highest-signal resume keywords

HR Administration ExperienceUK Payroll ProcessesHumaans HRIS ProficiencyEmployee Records ManagementCustomer-Service Orientation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll ProcessingEmployee Lifecycle ManagementCompliance AuditingData ManagementBenefits AdministrationDocumentation CoordinationBackground Check FacilitationSystem UpdatesPayroll ReconciliationEmployee Communication

Soft Skills

Attention to DetailProactive Problem SolvingCollaborationConfidentialityEffective Communication

Tools & Technologies

HumaansBambooHRFreshdeskPayroll SystemsPeople Systems

Industry Keywords

People OperationsEmployee ExperienceHR ProgramsCompliance RecordsPension Administration

About the role

Key responsibilities & impact

Act as a primary agent for internal and external HR enquiries via the Freshdesk ticketing desk
Resolve routine HR questions and escalate complex issues appropriately
Support the full employee lifecycle from onboarding through employee changes, promotions, compensation updates, leave, and offboarding
Coordinate employee documentation, system updates, and administrative processes
Maintain accurate and compliant employee records, contracts, and documentation across Humaans and other People systems
Conduct regular audits and data checks to identify and resolve compliance gaps or discrepancies
Facilitate and monitor pre-employment background checks and I-9 work authorization checks
Support the planning and end-to-end execution of HR programs and initiatives
Identify opportunities to improve and streamline People processes
Coordinate collection, review, and submission of monthly payroll changes across UK, US, and Dubai regions
Partner with the People Team, Finance, and third-party payroll provider on payroll processing
Review payroll reports, validate employee changes, and reconcile discrepancies
Manage benefits enrollment, updates, and terminations, including pensions, medical cover, ride-to-work, gym allowances, 401(k), and FSA/HSA
Respond to routine payroll and benefits queries and escalate complex matters
Maintain payroll and benefits compliance records, audits, reconciliations, and reporting
Support HR database integrity and compliance
Prepare raw operational data for monthly People Pack and executive reporting suites
Participate in People Operations projects, process reviews, and system improvement initiatives

Requirements

What you’ll need

Strong attention to detail and ability to understand how individual tasks impact the wider employee experience
Proactive, responsive, solutions-oriented customer-service approach
Strong collaboration and discretion handling sensitive and confidential information
Ability to work in fast-paced, dynamic environments and manage competing priorities
Confident communication with employees, managers, and stakeholders across all organizational levels
Demonstrated ability to advise and support managers, including practical guidance and coaching on people-related matters
Proven experience in a fast-paced HR Administration, People Operations, or Payroll support role
Strong organizational and administrative skills
Practical understanding of UK payroll processes, including SSP, SMP, SPP, tax codes, and pension administration
Hands-on experience with modern HRIS and people systems, such as Humaans, BambooHR, or similar
Confidence learning and navigating new technology
Exceptional accuracy maintaining employee records, contracts, payroll information, and sensitive financial or people data
Clear, approachable, and professional written and verbal communication skills
Strong commitment to confidentiality and appropriate handling of sensitive information

Benefits

Comp & perks

20 days vacation a year
12 public holidays observed
7 sick days annually
Summer Fridays: Early finishes from Memorial Day to Labor Day
Paid bereavement leave
Enhanced parental leave plus FMLA through NY state
401(k) Savings Plan: 100% on contribution up to 4%
Sales commission incentives
Recruitment referral bonus
Pre-tax commuter benefits
Full Paid Medical Insurance for Employee Only (including dental and vision)
Dependent contribution to Medical, dental and vision coverage
Employer paid life insurance coverage
Monthly gym membership stipend
Access to personalized health guidance via Health Advocate
Free Citi bike membership
Membership to TalkSpace (Mental Health Support)
Hybrid workspace support - home office setup is provided
Agile working policy
Complimentary access to fruit, cereals, snacks, soft drinks, tea, and coffee