Croud

Account Manager

• Manage a portfolio of GMP clients and build strong, long-lasting relationships
• Develop and execute strategic tech maturity roadmaps to achieve client goals and drive revenue growth
• Act as the main client contact and provide expert guidance across the GMP tech stack
• Manage technical requests, maintain SLAs, and ensure support tickets and projects are delivered on time
• Lead client onboarding, including technical setup, platform training, and long-term adtech strategy development
• Identify opportunities to grow client accounts and upsell/cross-sell services
• Advise clients on first-party data strategy, consent management, and server-side tagging
• Support and enable channel teams with tech and data expertise
• Work with channel teams to deliver integrated client solutions
• Stay current on GMP product releases, AI/Gemini features, and wider industry trends through continual learning and upskilling

Adtech Account Manager

Payroll

• Act as a primary agent for internal and external HR enquiries via the Freshdesk ticketing desk
• Resolve routine HR questions and escalate complex issues appropriately
• Support the full employee lifecycle from onboarding through employee changes, promotions, compensation updates, leave, and offboarding
• Coordinate employee documentation, system updates, and administrative processes
• Maintain accurate and compliant employee records, contracts, and documentation across Humaans and other People systems
• Conduct regular audits and data checks to identify and resolve compliance gaps or discrepancies
• Facilitate and monitor pre-employment background checks and I-9 work authorization checks
• Support the planning and end-to-end execution of HR programs and initiatives
• Identify opportunities to improve and streamline People processes
• Coordinate collection, review, and submission of monthly payroll changes across UK, US, and Dubai regions
• Partner with the People Team, Finance, and third-party payroll provider on payroll processing
• Review payroll reports, validate employee changes, and reconcile discrepancies
• Manage benefits enrollment, updates, and terminations, including pensions, medical cover, ride-to-work, gym allowances, 401(k), and FSA/HSA
• Respond to routine payroll and benefits queries and escalate complex matters
• Maintain payroll and benefits compliance records, audits, reconciliations, and reporting
• Support HR database integrity and compliance
• Prepare raw operational data for monthly People Pack and executive reporting suites
• Participate in People Operations projects, process reviews, and system improvement initiatives

People Operations – Payroll Coordinator

Performance Marketing

• Support planning, execution, and optimisation of paid media campaigns across client portfolios
• Assist Managers and Directors with client strategy delivery and Account Development Plans
• Create and manage campaigns according to industry and Croud best-practice guidelines
• Manage client budgets within advertising platforms and optimise campaigns daily
• Conduct daily checks to ensure optimal campaign performance
• Collaborate with the internal network on accurate and relevant reporting
• Support client performance summaries and attend and contribute to client performance calls and quarterly business reviews
• Deliver data analysis and monthly Test and Learn case studies
• Organise support from and work with the internal network
• Administer and deliver internal and induction training as required
• Ensure adherence to internal processes, knowledge sharing, and company policies
• Contribute to client retention efforts
• Support innovation in new technologies, market trend monitoring, technology roadmap support, and internal academy development
• Report directly to the Paid Media Account Manager or Senior Account Manager

Adtech Account Manager

People Operations – Payroll Coordinator

Paid Media Executive