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Head of Delivery and Business Analysis
Crown Commercial Service. Provide strategic leadership across the Digital Delivery Management and Business Analysis functions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strategic leadership in Digital Delivery Management and Business Analysis, with a strong focus on agile and lean methodologies, business analysis principles, and the ability to drive continuous improvement and measurable outcomes. Proven experience in managing teams, establishing governance frameworks, and building cross-functional relationships is essential.
Highest-signal resume keywords
Line Management ExperienceAgile MethodologiesBusiness Analysis PrinciplesDelivery GovernanceStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Digital Delivery ManagementBusiness AnalysisAgile PracticesLean MethodologiesPerformance ReportingResource AllocationProcess ImprovementCapacity ManagementRisk ManagementDelivery Assurance
Soft Skills
LeadershipCommunicationInfluencingRelationship BuildingCollaboration
Industry Keywords
Digital ProductsDigital StandardsContinuous ImprovementStakeholder EngagementProfessional Capability DevelopmentGovernance MechanismsCross-Functional RelationshipsPerformance InformationOrganisational ComplexityUser-Centred Approaches
About the role
Key responsibilities & impact- Provide strategic leadership across the Digital Delivery Management and Business Analysis functions
- Lead approximately 45 permanent and contracted professionals
- Build professional capability and foster an inclusive, high-performing culture
- Embed Government Digital and Data standards
- Oversee delivery performance across digital products, platforms and services
- Strengthen delivery assurance and manage strategic risks and dependencies
- Drive continuous improvement and deliver measurable outcomes for GCA and its customers
- Provide line management, manage performance and support staff development
- Establish communities of practice, career pathways, professional standards and capability development
- Provide strategic oversight of planning, prioritisation, delivery confidence and outcomes
- Establish delivery governance, performance reporting and assurance mechanisms
- Champion agile, lean and user-centred approaches
- Set direction and standards for business analysis, requirements management, process improvement and stakeholder engagement
- Lead workforce planning, resource allocation, demand and capacity management and financial oversight
- Build relationships with senior leaders, delivery partners and stakeholders
- Manage supplier performance and support commercial outcomes
- Collaborate with Product, Engineering, Design, Data, Service Operations and wider business functions
Requirements
What you’ll need- Demonstrable line management experience, preferably within a digital delivery environment
- Significant experience leading and assuring delivery of complex digital products, platforms and services
- Experience applying agile and lean methodologies
- Strong understanding of business analysis principles, practices and methodologies
- Experience establishing professional standards and developing professional capability
- Experience translating complex business needs into effective digital solutions and measurable outcomes
- Proven ability to influence senior stakeholders and navigate organisational complexity
- Experience building effective cross-functional relationships
- Demonstrable experience establishing proportionate delivery governance
- Experience managing workforce capacity and financial resources
- Experience using performance information to inform decisions, drive continuous improvement and deliver value for money
- Leadership, Communication & Influencing, Seeing the Big Picture, and Delivery at Pace behaviours
- Technical knowledge of Agile and Lean Practice and Business Analysis
- Successful candidates must spend at least 26 days per quarter at their contracted office, another GCA site, or off-site for meetings
- External applicants are eligible only for Liverpool, Newport, Norwich or Birmingham; London, Bristol, Manchester and York are restricted to contracted GCA staff already based in those offices
Benefits
Comp & perks- Competitive salary
- Generous pension scheme
- A discretionary non-contractual performance related bonus
- Working remotely in addition to working in advertised office location
- Flexi time scheme (available for B1-B6)
- Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays
- Accessible recruitment support
- Opportunity to work from home or another suitable location for the remainder of working time