Bilingual HyperCare Consultant, French & English

CrucialLogics

. Serve as the first point of contact for users with varying levels of technical skill .

Posted 9/30/2026full-timeRemoteJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Microsoft 365 administration, including Exchange Online, SharePoint Online, and Teams, while providing exceptional user support in both French and English. Proficient in troubleshooting and resolving technical issues across mixed Windows and macOS environments.

Highest-signal resume keywords

Microsoft 365 AdministrationOffice 365 SupportWindows Server AdministrationBilingual Communication (French and English)User Training and Workshops

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Microsoft 365Office 365 ApplicationsWindows 10/11Mac OSAzure AdministrationIntune AdministrationExchange OnlineSharePoint OnlineTeamsFortigate Technologies

Soft Skills

Effective CommunicationPersonable InteractionProblem-SolvingUser TrainingCollaboration

Tools & Technologies

Ticketing SystemBusiness SystemsNetwork SupportMobile Device SupportWorkstation Setup

Certifications & Qualifications

Information Technology Diploma

Industry Keywords

End User SupportTechnical SupportSecurity-Policy ComplianceClient AuditsTechnical Documentation

Tech Stack

Tools & technologies

AndroidAzureiOSMacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for users with varying levels of technical skill
Ensure the best possible user experience through efficient and personable communication
Support mixed Windows and macOS environments and business-related peripherals
Administer and maintain Microsoft 365 environments
Provide end-to-end managed support for Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 applications
Troubleshoot complex Office 365 issues and collaborate with other IT teams for timely resolution
Assist clients with Office 365 migrations, integrations, and customizations
Conduct regular reviews and audits of client Office 365 environments for best-practice and security-policy compliance
Deliver training and workshops to client staff on Office 365 applications
Stay current with Office 365 updates, features, and best practices
Collaborate with the sales team to identify additional services and support contract opportunities
Determine and document technical problems and resolutions in the ticketing system
Provide workstation, business systems, application, network, and mobile device support
Set up employee equipment, hardware, operating systems, software, and user accounts
Administer Windows servers, Azure VMs, and Office 365

Requirements

What you’ll need

Full fluency in French and English
Information Technology / Computer Systems College Diploma or equivalent experience
2-3 years of experience in a Support Analyst or End User Support role in an Information Technology related field
Familiarity with Windows and Mac operating systems
Comfort and ability to work within Eastern Time (EST/ET) business hours
Experience with Windows 10/11, Mac OS, Android, iOS, Microsoft 365, Office 365 suite of applications, Microsoft 365 administration, Entra ID, Azure and Intune administration, Windows Server 2012/2016/2019, Fortigate technologies, and various peripherals and accessories
Ability to communicate with users experiencing technical issues electronically, over the phone, and in person
Ability to communicate effectively with users of varying technical knowledge levels
Ability to determine and document problems and resolutions within a ticketing system
Ability to research and implement solutions using user guides, technical manuals, and other documents
Ability to provide advice and training to users
Ability to provide workstation, business systems, application, network, and mobile device support
Ability to set up equipment for employee use
Knowledge of hardware, operating system, and software installation
Knowledge of user account creation and setup
Knowledge of Windows server, Azure VM, and Office 365 administration

Benefits

Comp & perks

Employees are encouraged to pursue new and applicable industry certifications
Assistance and guidance toward obtaining industry certifications
Strong group of experienced IT professionals to assist and guide employees
Opportunities to get involved with deployment and migration projects related to the Microsoft stack and suite of services
Inclusive work environment