CrucialLogics

Bilingual

• Serve as the first point of contact for users with varying levels of technical skill
• Ensure the best possible user experience through efficient and personable communication
• Support mixed Windows and macOS environments and business-related peripherals
• Administer and maintain Microsoft 365 environments
• Provide end-to-end managed support for Exchange Online, SharePoint Online, Teams, OneDrive, and other Office 365 applications
• Troubleshoot complex Office 365 issues and collaborate with other IT teams for timely resolution
• Assist clients with Office 365 migrations, integrations, and customizations
• Conduct regular reviews and audits of client Office 365 environments for best-practice and security-policy compliance
• Deliver training and workshops to client staff on Office 365 applications
• Stay current with Office 365 updates, features, and best practices
• Collaborate with the sales team to identify additional services and support contract opportunities
• Determine and document technical problems and resolutions in the ticketing system
• Provide workstation, business systems, application, network, and mobile device support
• Set up employee equipment, hardware, operating systems, software, and user accounts
• Administer Windows servers, Azure VMs, and Office 365

Bilingual HyperCare Consultant, French & English

Artificial Intelligence

• Architect and deploy Microsoft 365 collaboration solutions integrating Copilot and AI agents
• Lead migrations from legacy platforms to Microsoft 365 and SharePoint Online
• Implement AI-powered workflows and automation using Power Apps, Power Automate, and Power BI
• Design and implement advanced SharePoint Online sites, custom solutions, and scoped knowledge agents
• Configure and maintain Microsoft Purview for data protection, risk management, and compliance
• Implement SharePoint Online governance, including retention policies, sensitivity labels, and external sharing controls
• Advise on and deploy AI governance policies covering Copilot licensing, user access controls, and responsible AI usage
• Own technical project success and communicate risks, impacts, and interdependencies
• Collaborate with IT, security, and business stakeholders to align solutions with organizational goals and regulatory requirements
• Deliver workshops, training, and ongoing support to drive adoption
• Track Microsoft 365, SharePoint, and AI developments and contribute to internal knowledge sharing and solution development

Bilingual HyperCare Consultant, French & English

Principal Consultant, Secure Microsoft 365 Collaboration, AI