Sales Support Specialist

Crystal Cruises

. Provide service and operational support to Travel Advisors and internal Sales teams regarding bookings, promotions, policies, commissions, and account information .

Posted 10/27/2026full-timeUnited StatesJuniorMid-Level💰 $48,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Relationship Management (CRM) systems and data governance, while providing exceptional operational support to Travel Advisors and Sales teams. Strong ability to manage account information, resolve operational issues, and enhance the Travel Advisor experience through effective communication and problem-solving.

Highest-signal resume keywords

Customer Relationship Management (CRM) ExpertiseData Governance StandardsOperational Support in Travel IndustryMicrosoft Office ProficiencyEvent Coordination and Budget Tracking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship Management (CRM)Data Cleanup InitiativesDatabase ManagementEvent CoordinationBudget TrackingExpense ReconciliationSales Operations SupportAccount ManagementTroubleshootingCommission Inquiries

Soft Skills

Excellent Customer ServiceStrong Attention to DetailCritical ThinkingCreative Problem-SolvingCollaboration Skills

Tools & Technologies

Microsoft OfficeMicrosoft FormsGoogle FormsEloquaPardot

Industry Keywords

HospitalityTourismSales SupportTravel IndustryOperational Issues

About the role

Key responsibilities & impact

Provide service and operational support to Travel Advisors and internal Sales teams regarding bookings, promotions, policies, commissions, and account information
Assist Travel Advisors with the A&K Trade Hub, including account validation, user access, login assistance, and troubleshooting
Serve as a subject matter expert in the CRM system, data governance standards, and Sales Standard Operating Procedures
Create, maintain, and update Travel Advisor and Travel Agency accounts in the CRM
Conduct data cleanup initiatives, manage consortium affiliations and banking registrations, and handle commission inquiries
Log, audit, track, and follow up on partner requests for accurate, compliant, and timely resolution
Investigate and resolve operational issues independently or with cross-functional departments
Provide administrative and operational support to Trade Sales, including account requests, sales activities, event logistics, and vendor invoice processing
Identify workflow improvements and enhance data accuracy and the Travel Advisor experience
Resolve partner concerns and operational challenges through critical thinking and creative problem-solving
Perform additional duties and special projects assigned by the Director

Requirements

What you’ll need

High School Diploma/GED required
Associate or bachelor’s degree in business administration, Hospitality, Tourism, or a related field preferred
Equivalent professional experience will also be considered
Minimum of 2 years of customer service, sales support, sales operations, or a related administrative role
Experience in hospitality or travel industry is a plus
Experience using a Customer Relationship Management (CRM) platform
Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams, Outlook)
Familiarity with database management and digital data collection tools (Microsoft Forms, Google Forms, Eloqua, Pardot, or similar)
Experience with event coordination, budget tracking, and expense reconciliation
Excellent customer service skills with outstanding verbal and written communication
Strong attention to detail and accuracy, coupled with project management skills
Ability to thrive in a fast-paced environment, adapt to changing priorities, and remain professional under pressure
Strong collaboration skills, with the ability to work independently and as part of a team
Ability to lift up to 35 lbs. when required
Bilingual proficiency is a plus
Evening, weekend, and approved overtime may be required occasionally
Some travel may be required occasionally

Benefits

Comp & perks

Bonus eligible
Group life insurance at no cost to the employee
Short-term disability at no cost to the employee
Long-term disability at no cost to the employee
Travel discounts through use of an IATAN Travel Professional card
Medical insurance
Dental insurance
Vision insurance
Supplemental life insurance
Pre-tax healthcare FSA
Dependent FSA
401(k) plan with generous company match