CRM and Sales Operations Manager

Crystalia Glass LLC

. Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release.

Posted 11/11/2026full-timeRemote • Brazil, Mexico, Colombia, Costa Rica, Israel, AlbaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in CRM administration and sales operations, with a strong focus on configuring CRM systems, automating workflows, and training sales teams. Proficient in analyzing data to drive process improvements and enhance sales effectiveness.

Highest-signal resume keywords

CRM AdministrationSales OperationsHubSpot SetupSalesforce SetupAI Workflow Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ConfigurationData AnalysisSales ReportingWorkflow AutomationDeal Stage DesignSLA DefinitionTraining Sales RepresentativesData Accuracy MaintenanceIntegration Requirements WritingAI Implementation

Soft Skills

Strong Analytical SkillsTeam CollaborationChange Management

Tools & Technologies

HubSpotSalesforceCRM Systems

Industry Keywords

Sales CycleSales EffectivenessRevenue OperationsClient CommunicationSales Funnel

About the role

Key responsibilities & impact

Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release.
Define rules for each sales stage, including goals, entry and exit criteria, required data and next steps.
Set ownership at each stage and at handover, and agree SLAs for response time and escalation.
Audit deals to verify that CRM stages and next steps match actual client communication.
Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons.
Maintain CRM data accuracy and resolve recurring issues with team leads.
Write short CRM instructions and train sales representatives and team leads, including after every change.
Build funnel reports and dashboards covering conversion by stage, stage duration, loss reasons and SLA adherence.
Measure process-change impact and share data with sales leadership and the Sales Effectiveness Manager.
Use AI to analyze CRM data and prepare next actions for representatives, with human review before client contact.
Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM.

Requirements

What you’ll need

Experience in CRM administration, sales operations or revenue operations.
Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages, permissions and reports.
Experience designing deal stages, handover rules and SLAs.
Experience fixing CRM data issues and building sales reports personally.
Experience automating deal workflows and writing requirements for integrations.
Experience training sales reps to work correctly in the CRM.
Hands-on experience bringing AI into a sales team’s daily work, from building to measuring results.
Understanding of the full sales cycle, from first contact to order handover.
Strong analytical skills and careful conclusions from data.
Experience driving change through team leads without direct authority; strong team player.
Fluent English (C1/C2).
Setting up or migrating a CRM from scratch (nice to have).
Experience with a complex physical product with a long sales cycle (nice to have).

Benefits

Comp & perks

Competitive base salary + performance-based bonuses.
Full ownership of the CRM and sales operations in a fast-growing U.S. company, with the freedom to build them the right way.
Direct influence on how the sales process runs, with data that leadership relies on.
Hands-on work with automation and AI in real sales processes.
Joining a highly professional and dynamic team.
Exciting experience working with prestigious clients in the US market.