Bilingual Customer Service Representative

CSC Generation

. Handle inbound customer calls in English and Spanish .

Posted 9/18/2026full-timeRemote • MexicoMid-LevelSenior💰 MX$15,000 - MX$22,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates bilingual proficiency in English and Spanish, with strong problem-solving and organizational skills to effectively handle customer inquiries and maintain detailed records. Capable of meeting performance metrics in a fast-paced environment while providing exceptional customer service.

Highest-signal resume keywords

Bilingual Proficiency in English and SpanishCustomer Service ExperienceTicketing System FamiliarityStrong Problem-Solving SkillsAbility to Meet Performance Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Record MaintenanceService Ticket CreationCall HandlingTroubleshootingDatabase Navigation

Soft Skills

EmpathyAttention to DetailOrganizational SkillsMultitaskingPositive Attitude

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Inbound Customer CallsCustomer SatisfactionService Level AgreementsQuality StandardsFast-Paced Environment

About the role

Key responsibilities & impact

Handle inbound customer calls in English and Spanish
Provide assistance and information professionally and courteously
Respond to inquiries about products, services, billing, and account issues
Create a ticket for every customer interaction using the ticketing system, including detailed notes and customer information
Diagnose and troubleshoot customer problems, escalating complex issues as necessary
Maintain and update customer records after each interaction
Follow up with customers to provide status updates and confirm issue resolution
Adhere to company policies, procedures, quality standards, and service level agreements
Meet performance metrics including call handling time, first call resolution, pieces per hour, and customer satisfaction
Collaborate with team members and departments to ensure seamless customer service delivery
Participate in ongoing training and development

Requirements

What you’ll need

High school diploma or equivalent required
Bilingual proficiency in English and Spanish, with excellent verbal and written communication skills in both languages
Strong computer skills, with the ability to navigate multiple systems and databases
Ability to work in a fast-paced environment while maintaining attention to detail
Strong problem-solving skills and the ability to handle difficult customer situations with empathy and patience
Only for CDMX and Edo. de Mex.
Previous experience in handling inbound customer calls
Familiarity with service ticket creation and tracking
Strong organizational and multitasking skills
Ability to meet performance targets and work effectively under pressure
Team player with a positive attitude and a customer-first mindset

Benefits

Comp & perks

$3,000 MXN Productivity Bonus Per month
$3,000 MXN Seasonal Bonus Per Month, applicable only upon completion of the seasonal contract
Law benefits since day one
Home office
Full equipment provided
100% paid training
1 hour Lunch - 2 breaks of 15 minutes each
Two days off (Tue–Wed or Wed–Thu / Fri-Sat / Sat-Sun/ Sun-Mon)
Total Pass