CSC Generation

Human Resources

• Lead and develop a team of HR managers across the U.S., Canada, and Mexico
• Set expectations, coach managers, and create accountability structures
• Own the performance appraisal process, including goal development, calibration, and accountability
• Diagnose performance, talent, and compensation gaps and design targeted interventions
• Design and implement individual and group training programs supporting growth, development, and compliance
• Lead HR-side M&A integration, including organizational design, onboarding, policy harmonization, and culture alignment
• Partner with management and stakeholders on business transformation and change initiatives through people strategy
• Create and sustain employee engagement programs across a multi-brand environment
• Report to the VP, Human Resources

Human Resources Director

Machine Learning Engineer

• Build closed-loop decision systems using machine learning to operate consumer businesses more intelligently
• Develop systems for causal response estimation, uncertainty quantification, action selection, information generation, outcome observation, policy updates, challenger evaluation, and guarded deployment
• Work across causal and heterogeneous treatment-effect modeling, uncertainty estimation and calibration, contextual bandits, active learning, sequential decision-making, policy learning, constrained optimization, counterfactual and off-policy evaluation, experimentation, champion/challenger systems, and production ML infrastructure
• Produce measurable economic lift in controlled experiments
• Build systems that generalize across businesses, learn from interventions, and safely automate commercial decisions
• Own problems end to end, from framing and modeling through production deployment and evaluation
• Report to the CTO
• Participate in recruiter screening, virtual interview rounds, an in-person interview at the Costa Rica office, and reference checks

Senior Machine Learning Engineer, Causal & Decision Systems

Business Development Rep

• Own net-new account acquisition end to end for trade and hospitality customers
• Identify, prospect, and close new B2B accounts including interior designers, design firms, hotels, and hospitality groups
• Build and manage a pipeline of larger accounts to drive repeat purchasing and long-term retention
• Conduct inbound and outbound calls directly with prospective accounts
• Use AI tools for prospecting, list-building, messaging, and follow-up
• Implement and oversee AI-driven workflows to improve productivity and deal velocity
• Write prompts, validate AI outputs, and iterate based on results
• Own funnel metrics and pipeline health
• Improve CRM discipline, reporting consistency, and forecasting accuracy
• Build processes for lead routing, opportunity tracking, and follow-up
• Identify ways to shorten sales cycles and increase conversion
• Coordinate handoffs with the inbound/existing-accounts owner
• Partner with merchandising, operations, and vendor teams on inventory planning and special orders
• Build a trade and hospitality pipeline from the ground up and close larger accounts driving recurring, project-based revenue

Business Development Executive, Trade & Hospitality

• Identify, prospect, and close new B2B accounts among interior designers, design firms, hotels, and hospitality groups
• Build and manage a pipeline of larger accounts to drive repeat purchasing and long-term retention
• Conduct inbound and outbound calls directly with prospective trade and hospitality accounts
• Use AI tools for prospecting, list-building, messaging, and follow-up
• Implement and oversee AI-driven workflows to increase productivity and deal velocity
• Write prompts, validate AI outputs, and iterate based on results
• Own funnel metrics and pipeline health
• Improve CRM discipline, reporting consistency, and forecasting accuracy
• Build processes for lead routing, opportunity tracking, and follow-up
• Identify ways to shorten sales cycles and increase conversion
• Coordinate handoffs with the inbound/existing-accounts owner
• Partner with merchandising, operations, and vendor teams on inventory planning and special orders
• Report to the Director of Digital Merchandising & Strategy

Assistant

• Create and set up new SKUs, including completing new item set-up sheets and procuring vendor assets
• Own ongoing SKU maintenance, including pricing, status, case pack, and style number changes
• Populate and maintain accurate product data in the PIM system for digital channels
• Enter promotional sessions and price changes, and maintain a price change tracker
• Submit project management requests and manage merchandising approvals through completion
• Maintain SKU lists using Excel and Smartsheet
• Serve as a day-to-day vendor contact for asset procurement and request coordination
• Manage sample requests, tracking, and organization for assigned departments
• Proof customer-facing pricing and copy across email, digital assets, signage, and packaging
• Maintain line-list SKU entries for visual merchandising and seasonal floorsets
• Support business reporting and analysis by pulling recurring sales and inventory data and contributing to recaps
• Maintain compliance-related documents and trackers
• Build store presentation merchandising decks
• Leverage and develop AI-powered tools to improve speed, accuracy, and efficiency

Assistant Buyer

Product Manager

• Own the product roadmap for retail customer experience across the in-store journey and digital touchpoints connecting stores to Backcountry.com
• Build and improve cross-channel experiences including buy online, pick up in store; ship from store; store inventory visibility; and in-store returns
• Extend loyalty and customer recognition into stores, including membership, points, and order history
• Partner with store operations and store teams to translate operational needs into product requirements
• Design customer experiences for rentals, fittings, and tuning, including booking, payment, and pickup
• Define success metrics, instrument retail initiatives, and use data and experimentation to prioritize development
• Work with engineering on point of sale, inventory, order management, and customer data systems
• Decide what systems to integrate versus rebuild
• Create repeatable playbooks and requirements for onboarding new stores or store groups
• Partner with engineering, design, merchandising, marketing, analytics, and operations to deliver products
• Own end-to-end team performance and delivery from roadmap through shipped product
• Report to the Vice President of Product and UX
• Participate in a mandatory in-person interview before an offer

Product Manager, Retail Experience

Performance Marketing

• Own the performance marketing P&L and multi-year strategy across 13 brands
• Set channel and budget allocation based on incrementality, LTV, and blended CAC targets
• Translate revenue and margin targets into a multi-year paid media investment plan
• Build repeatable playbooks for launches, promotions, and seasonal peaks
• Track competitor activity and market trends
• Build and lead a team of performance marketing leaders and specialists, with supporting agencies
• Set operating standards for testing velocity, reporting rigor, and channel expertise
• Coach leaders, monitor performance, and intervene directly when needed
• Hold agency partners accountable to performance benchmarks, media efficiency, and scopes of work
• Own new channel expansion and execute initial campaigns in new channels
• Drive A/B and multivariate testing across creative, landing pages, and audience targeting
• Drive adoption of AI and automation tools
• Represent performance marketing on the marketing leadership team and in company-level strategy
• Partner with Creative, Merchandising, eCommerce, Product, and Web Development
• Translate performance data into commercial recommendations for the executive team
• Flag risks and opportunities and bring solutions

Vice President, Performance Marketing

• Own performance marketing P&L and multi-year strategy across 13 brands
• Direct paid search, paid social, shopping/feed, display, affiliate, video/TV, and emerging-channel strategy
• Allocate channels and budgets using incrementality, LTV, and blended CAC targets
• Translate revenue and margin targets into a multi-year paid media investment plan
• Build scalable playbooks for launches, promotions, and seasonal peaks
• Track competitor activity and market trends
• Build and lead performance marketing leaders, specialists, and supporting agencies
• Set operating standards for testing velocity, reporting rigor, and channel expertise
• Hold leadership teams and agency partners accountable to performance benchmarks and media efficiency
• Expand into new channels and execute initial campaigns hands-on
• Drive A/B and multivariate testing across creative, landing pages, and audience targeting
• Drive adoption of AI and automation tools
• Represent performance marketing on the marketing leadership team and in company-level strategy
• Partner with Creative, Merchandising, eCommerce, Product, and Web Development
• Translate performance data into commercial recommendations for executives
• Flag risks and opportunities and bring solutions

Recruitment

• Manage the full-cycle recruitment process for Customer Service and other assigned positions
• Source candidates through Indeed, job boards, referrals, social media, and other recruiting channels
• Review resumes and conduct initial candidate screenings
• Conduct interviews and evaluate candidates' experience, communication skills, and English proficiency
• Coordinate interviews between candidates and Hiring Managers
• Maintain consistent communication and follow-up with candidates throughout the recruitment process
• Support high-volume and seasonal hiring initiatives
• Maintain accurate candidate tracking and recruitment records
• Partner with Hiring Managers and HR to understand staffing needs and hiring priorities
• Provide regular updates on recruiting progress, candidate pipelines, and open positions
• Assist with hiring documentation, employee files, and pre-employment requirements
• Support the preparation and collection of HR documentation
• Assist with onboarding and offboarding processes, including attending the office when required
• Provide administrative support for general HR back-office activities
• Support the HR team with employee documentation, records, and other assigned administrative tasks
• Ensure a professional and positive candidate and employee experience throughout HR processes

Bilingual HR Recruiter

Security Operations

• Build and run codebase analysis tools that identify security vulnerabilities and provide remediation guidance
• Integrate automated security scanning into GitHub Workflows so commits and pull requests are continuously reviewed
• Design and build threat detection tools integrated with ELK and Grafana
• Correlate observability signals to identify active threats in real time
• Build or deploy AI-powered AWS perimeter monitoring for anomalous or malicious activity
• Drive automated or semi-automated security response
• Own security tooling from prototype through production, including reliability and false-positive monitoring
• Partner with engineering teams to explain findings and improve tooling
• Translate security findings into actionable remediation steps
• Take end-to-end responsibility for security tooling architecture, code, deployment, and iteration across the retail portfolio

SecOps Engineer

Planner

• Develop comprehensive merchandise plans aligned with company goals, sales targets, and market trends for multiple product categories
• Own and lead Open-to-Buy meetings and monthly reviews with senior leadership
• Forecast demand using historical data, market trends, and customer insights
• Drive inventory and replenishment strategies
• Monitor inventory levels and analyze sell-through rates
• Recommend actions to optimize inventory turnover while minimizing stock-outs and overstock
• Conduct financial analysis of sales performance, margin trends, and product profitability
• Deliver actionable recommendations to management
• Manage the financial success of assigned divisions by meeting sales, margin, and inventory turn targets
• Ensure structured reporting deliverables are accurate, efficient, and standardized
• Identify opportunities to maximize sales potential and present clear, data-driven recommendations
• Partner closely with Merchandising teams and report to the Planning Manager
• Attend a mandatory in-person interview before receiving an offer

Merchandise Planner

• Own open-to-buy planning, demand forecasting, and inventory management across multiple product categories
• Develop merchandise plans aligned with company goals, sales targets, and market trends
• Manage Open-to-Buy meetings and monthly reviews with senior leadership
• Forecast demand using historical data, market trends, and customer insights
• Determine sales projections, inventory needs, and replenishment strategies
• Monitor inventory levels and sell-through rates
• Recommend actions to optimize on-order quantities, sales, and inventory turnover while minimizing stock-outs and overstock
• Conduct financial analysis of sales performance, margin trends, and product profitability
• Manage the financial success of assigned divisions by meeting sales, margin, and inventory turn goals
• Ensure accurate, efficient, and standardized reporting deliverables
• Analyze business data and present actionable insights to cross-functional stakeholders
• Partner with merchandising, finance, and operations teams
• Report to the Planning Manager

Customer Support

• Handle inbound customer calls in English and Spanish
• Provide assistance and information professionally and courteously
• Respond to inquiries about products, services, billing, and account issues
• Create a ticket for every customer interaction using the ticketing system, including detailed notes and customer information
• Diagnose and troubleshoot customer problems, escalating complex issues as necessary
• Maintain and update customer records after each interaction
• Follow up with customers to provide status updates and confirm issue resolution
• Adhere to company policies, procedures, quality standards, and service level agreements
• Meet performance metrics including call handling time, first call resolution, pieces per hour, and customer satisfaction
• Collaborate with team members and departments to ensure seamless customer service delivery
• Participate in ongoing training and development

Bilingual Customer Service Representative

Engineering Manager

• Lead architecture, quality, and engineering standards across the e-commerce platform powering five outdoor and powersports brands
• Lead a small team of developers building fulfillment, warehouse management, and order management systems
• Design, develop, and maintain scalable, performant, and maintainable fulfillment systems
• Drive AI-powered and agentic workflows to improve engineering delivery throughput, quality, and reliability
• Enable engineering teams to integrate with fulfillment system interfaces through API documentation, observability monitoring, and alerting
• Design and implement agentic quality gates
• Collaborate with product, design, and operations teams to deliver projects
• Mentor engineers at all levels on software development best practices
• Own team performance and delivery end-to-end, including architecture, quality standards, mentorship, and production software delivery
• Represent Backcountry's core values through technical decisions and team interactions

Human Resources Director

Senior Machine Learning Engineer, Causal & Decision Systems

Business Development Executive, Trade & Hospitality

Business Development Executive, Trade & Hospitality

Assistant Buyer

Product Manager, Retail Experience

Vice President, Performance Marketing

Vice President, Performance Marketing

Bilingual HR Recruiter

SecOps Engineer

Merchandise Planner

Merchandise Planner

Bilingual Customer Service Representative

Software Engineering Manager