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CSC Generation

Brand Advocacy Program Specialist

CSC Generation

. Operate and grow Sur La Table's Duel-powered brand ambassador program, The Kitchen Table .

Posted 11/2/2026full-timeRemote • United States, CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing advocate programs and social media marketing, with a strong focus on community engagement, content creation, and campaign execution. Proficient in utilizing data to enhance program effectiveness and advocate experience.

Highest-signal resume keywords
Social Media MarketingInfluencer MarketingCommunity ManagementProject ManagementContent Creation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Advocacy MarketingAffiliate MarketingCampaign PlanningChallenge WritingData Analysis
Soft Skills
Highly OrganizedSystems-OrientedCollaborationFeedback GatheringCommunication
Tools & Technologies
Support/Ticketing ToolsCRM TrackingDuel PlatformSocial Media Platforms
Industry Keywords
User-Generated ContentEngagement MonitoringPromotional CampaignsContent Quality ReviewSeasonal Marketing

About the role

Key responsibilities & impact
  • Operate and grow Sur La Table's Duel-powered brand ambassador program, The Kitchen Table
  • Serve as the primary point of contact for advocates using Duel and additional platforms
  • Guide advocates through account creation, store setup, onboarding, and first payout
  • Build, update, QA, and maintain advocate challenges
  • Monitor advocate progression, engagement, retention, challenge completion, and tier movement
  • Organize the program calendar across promotions, seasonal moments, campaigns, and food holidays
  • Maintain records of challenge status, launch dates, submissions, performance, and follow-ups
  • Partner with the Social Media Manager to translate marketing priorities into advocate challenges
  • Support campaign planning and execution for product launches, promotions, contests, seasonal moments, and brand initiatives
  • Write and refresh challenge copy, prompts, and instructions
  • Prioritize challenges that drive affiliate link usage and revenue-driving behavior
  • Review advocate submissions for compliance, link inclusion, content quality, and potential reuse across marketing channels
  • Surface standout user-generated content to cross-functional teams
  • Support advocate activation from sign-up through first challenge, first post, first affiliate link, and first revenue-driving action
  • Gather advocate feedback and identify opportunities to improve the program experience
  • Support weekly and monthly reporting, identifying trends, bottlenecks, and improvement opportunities
  • Recommend updates to challenges, communications, and program flow using data and advocate behavior
  • Collaborate with Social, Brand Marketing, CRM, Ecommerce, and the Duel team

Requirements

What you’ll need
  • 2+ years of experience in social media marketing, influencer marketing, creator programs, community management, advocacy marketing, affiliate marketing, or a related role
  • Understanding of Instagram, TikTok, Pinterest, YouTube Shorts, and Facebook
  • Basic project management skills, including managing calendars, timelines, campaigns, and multiple workstreams
  • Experience writing or supporting social-first content prompts, briefs, captions, community prompts, creator challenges, or UGC requests
  • Highly organized and systems-oriented, able to manage a high volume of individual advocate relationships
  • Comfort with support/ticketing tools and CRM-style tracking
  • Willingness to adopt AI-powered workflows
  • Employment contingent on a background check, including verification of prior employment dates
  • Must be eligible to work outside British Columbia; the position is not open to and cannot be filled by a B.C. Resident
  • Must be willing and able to attend a mandatory in-person interview

Benefits

Comp & perks
  • Paid time off policies
  • 401(k) match (US)
  • RRSP match (Canada)
  • Medical, dental, and vision coverage
  • Variety of supplemental benefit policies/options
  • Employee discounts across the portfolio of brands
  • Cooking class perks
  • Wellness events
  • Recognition programs, including monthly spotlights and Golden Whisk awards
  • Skill building and career growth opportunities
  • Mandatory in-person interview prior to an offer