Head of Retail Stores – Operations

CSC Generation

. Lead and develop a high-performing field organization through coaching, succession planning, and organizational structuring .

Posted 10/5/2026full-timeSalt Lake City • Utah • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in multi-unit retail leadership, focusing on driving sales, profitability, and operational excellence while fostering a customer-obsessed culture. Proven ability to leverage AI and analytics to enhance decision-making and improve business performance.

Highest-signal resume keywords

Multi-Unit Retail LeadershipP&L ManagementOperational ExcellenceCustomer-Obsessed CultureAI and Analytics Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementBudgetingForecastingFleet ManagementPerformance MetricsOrganizational Change ManagementTraining Program DevelopmentOperational ExecutionFinancial StewardshipKPI Establishment

Soft Skills

Exceptional CommunicationCollaborationCross-Functional LeadershipCoachingTalent Development

Tools & Technologies

AI TechnologiesAnalytics ToolsRetail Management SoftwarePerformance Reporting SystemsCustomer Relationship Management (CRM)

Industry Keywords

Equipment RentalRetail OperationsCustomer LoyaltySuccession PlanningOperational Excellence

Tech Stack

Tools & technologies

SaltStack

About the role

Key responsibilities & impact

Lead and develop a high-performing field organization through coaching, succession planning, and organizational structuring
Drive sales, profitability, sustainable growth, disciplined execution, financial stewardship, and operational excellence
Expand equipment rentals, services, memberships, and other revenue opportunities
Foster a customer-obsessed culture that delivers exceptional service, builds loyalty, increases conversion, and strengthens the Backcountry and Backcountry Outlet brands
Oversee equipment rental operations, including fleet management, seasonal staffing, safety, compliance, and performance across all locations
Recruit, develop, and retain talent while building accountability, collaboration, innovation, and continuous improvement
Establish KPIs, reporting, performance expectations, and accountability for field leaders
Partner with Merchandising, Marketing, Finance, HR, Real Estate, and Operations on strategic initiatives and growth
Champion AI, analytics, and emerging technologies to simplify operations, improve productivity, and enhance decision-making and experiences
Develop and improve operating procedures, training programs, and best practices for a scalable and consistent retail organization
Own strategy and P&L across all stores and rental operations
Report to the Senior Vice President of Retail and Culinary

Requirements

What you’ll need

10+ years of progressive multi-unit retail leadership experience
Proven success driving sales, profitability, operational excellence, and a customer-obsessed culture
Demonstrated ability to develop high-performing leaders and scale a growing retail organization
Strong financial acumen with experience managing P&L, budgeting, forecasting, and labor
Experience leading equipment rental or service-based retail operations, including fleet management, operational execution, and profitability
Experience leading organizational change and implementing scalable operating practices
Proven ability to leverage AI, technology, and analytics to improve business performance, productivity, and decision-making
Exceptional communication, collaboration, and cross-functional leadership skills
Based in, or willing to relocate to, the Salt Lake City area
Ability to travel frequently
Employment is contingent on a background check, including verification of prior employment dates

Benefits

Comp & perks

Paid time off policies
401(k) match
Medical, dental, and vision insurance
Variety of supplemental insurance policies
Employee discounts across the portfolio of brands
Executive access to the SVP of Retail and Culinary and Backcountry's C-suite
Autonomy to make portfolio-level business decisions
Opportunity to build the retail organization and define its structure
Employee wellbeing and exclusive outdoor perks