Product Manager, Retail Experience

CSC Generation

. Own the product roadmap for retail customer experience across the in-store journey and digital touchpoints connecting stores to Backcountry.com .

Posted 9/24/2026full-timeCottonwood Heights • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management for retail customer experience, focusing on omnichannel strategies and cross-functional collaboration. Proficient in utilizing data analytics and experimentation to drive product development and improve operational efficiency.

Highest-signal resume keywords

Product Management ExperienceRetail Customer ExperiencePoint Of Sale SystemsData Analytics SkillsGA4 Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap OwnershipCross-Channel Experience DesignOperational Requirement TranslationSuccess Metrics DefinitionIterative ShippingSQL ProficiencyCustomer Data Platform UnderstandingInventory ManagementOrder ManagementAI Tools Experience

Soft Skills

Excellent CommunicationInfluencing StakeholdersCross-Functional Collaboration

Tools & Technologies

GA4LookerSQL

Industry Keywords

Omnichannel CommerceRetail OperationsOutdoor RetailService-Based RetailAppointment-Based Retail

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the product roadmap for retail customer experience across the in-store journey and digital touchpoints connecting stores to Backcountry.com
Build and improve cross-channel experiences including buy online, pick up in store; ship from store; store inventory visibility; and in-store returns
Extend loyalty and customer recognition into stores, including membership, points, and order history
Partner with store operations and store teams to translate operational needs into product requirements
Design customer experiences for rentals, fittings, and tuning, including booking, payment, and pickup
Define success metrics, instrument retail initiatives, and use data and experimentation to prioritize development
Work with engineering on point of sale, inventory, order management, and customer data systems
Decide what systems to integrate versus rebuild
Create repeatable playbooks and requirements for onboarding new stores or store groups
Partner with engineering, design, merchandising, marketing, analytics, and operations to deliver products
Own end-to-end team performance and delivery from roadmap through shipped product
Report to the Vice President of Product and UX
Participate in a mandatory in-person interview before an offer

Requirements

What you’ll need

3–5+ years of product management experience
Experience owning retail, omnichannel, or in-store customer experience, or closely adjacent commerce products
Working understanding of point of sale, inventory and order management, and customer data platforms
Demonstrated impact on conversion, revenue, or operational efficiency with measurable results
Strong analytical and experimentation skills
Experience using GA4, Looker, SQL, or similar tools
Ability to ship iteratively through rapid release cycles
Excellent communication skills and ability to influence cross-functional stakeholders, including store leadership and field teams
Willingness to travel to stores regularly
Willingness to work onsite three days per week in Utah
Hands-on experience using AI tools within product workflows (preferred)
Experience launching product in new stores, new markets, or newly integrated businesses (preferred)
Experience with rental, service, or appointment-based retail models (preferred)
Background in outdoor, specialty, or hardgoods retail (preferred)
Employment is contingent on a background check, including verification of prior employment dates

Benefits

Comp & perks

Paid time off policies
401(k) match
Medical insurance
Dental insurance
Vision insurance
Supplemental insurance policies
Employee discounts across CSC Generation’s portfolio of brands
Employee recognition and milestone celebrations
Exclusive outdoor perks
Wellbeing support
Hybrid work arrangement