Product Manager, Services and App

CSC Generation

. Own the product vision, roadmap, and execution for Backcountry’s services business, including discovery, scheduling, pricing, payment, status updates, and post-service follow-up .

Posted 10/5/2026full-timeCottonwood Heights • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in product management with a focus on consumer mobile applications and services, driving revenue growth through data-driven decision-making and cross-functional collaboration.

Highest-signal resume keywords

Product Management ExperienceConsumer Mobile App OwnershipAnalytical SkillsGA4 ExperienceRetention And Engagement Metrics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product VisionRoadmap ExecutionSchedulingFulfillmentData PrioritizationRevenue Impact MeasurementIterative ShippingExperimentationMetrics DefinitionCapacity Visibility

Soft Skills

Excellent CommunicationInfluencing Stakeholders

Tools & Technologies

GA4LookerSQL

Industry Keywords

Services BusinessMarketplaceAppointment SchedulingMobile Service OperationsIncremental Revenue

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own the product vision, roadmap, and execution for Backcountry’s services business, including discovery, scheduling, pricing, payment, status updates, and post-service follow-up
Build the attach path so customers purchasing skis, bikes, or boards are offered relevant services online, in the app, and in stores
Treat appointment availability, technician capacity, turnaround times, and capacity visibility as product problems
Partner with shop teams, technicians, and mobile service operations to ensure services sold online are delivered on time and at quality
Expand services into new categories, markets, and delivery models with scalable product experiences
Define the services funnel, metrics, and growth levers
Own the Backcountry app roadmap, including retention, engagement, app-exclusive experiences, notifications, lifecycle messaging, and release cadence
Grow the app into a channel that drives incremental revenue
Work with the app platform partner and engineering to ship quickly while maintaining quality and store review standing
Define success metrics, instrument initiatives, and use experimentation and data to prioritize work
Partner with engineering, design, merchandising, marketing, analytics, retail, and operations to turn business goals into shipped products
Report to the Vice President of Product and UX

Requirements

What you’ll need

3–5+ years of product management experience
Experience with a product tied to real-world operations, such as services, bookings, scheduling, appointments, fulfillment, or a marketplace with supply constraints
Experience owning a consumer mobile app or commerce product with a meaningful mobile surface
Familiarity with retention and engagement metrics and app release cycles
Demonstrated revenue or conversion impact with measurable results
Strong analytical and experimentation skills
Experience using GA4, Looker, SQL, or similar tools
Ability to ship iteratively through rapid release cycles
Excellent communication skills and ability to influence cross-functional stakeholders, including field and shop teams
Employment contingent on a background check, including verification of prior employment dates

Benefits

Comp & perks

Paid time off policies
401(k) match
Medical, dental, and vision insurance
Various supplemental insurance policies
Employee discounts across the company’s portfolio of brands
AI-first tooling that accelerates prototyping and execution
Recognition of employee stories and milestones
Exclusive outdoor perks