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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills, with a focus on problem-solving, effective communication, and attention to detail. Proficient in managing client inquiries and collections, while achieving performance targets in a fast-paced environment.
Highest-signal resume keywords
Customer Service ExcellenceB2B Collections ExperienceMicrosoft Office Suite ProficiencyEffective Communication SkillsProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry ManagementDocument CollectionClient Information EntryPerformance Target AchievementAccount Statement Preparation
Soft Skills
Active ListeningTime ManagementInterpersonal SkillsTact and DiplomacySelf-Motivation
Tools & Technologies
Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
B2B CollectionsLaw Firm ExperienceReceivables PerformanceCustomer Engagement
About the role
Key responsibilities & impact- Provide exceptional customer service to internal and external clients
- Resolve customer inquiries and issues using effective problem-solving skills
- Manage and respond to incoming customer inquiry calls
- Generate the required number of outbound calls to customers
- Enter and update client information accurately and efficiently
- Document collection activities clearly and compliantly
- Prepare and send client statements via email
- Educate customers on available services and account information
- Achieve assigned monthly performance targets
- Contact business clients, including corporations, law firms, and other organizations, to secure payment of past-due invoices
- Support overall receivables performance
Requirements
What you’ll need- Proven experience delivering high-quality customer service in a fast-paced environment
- Excellent time-management with the ability to prioritize and meet deadlines
- Strong active-listening abilities and customer engagement skills
- Confident and professional phone communication
- Advanced problem-solving abilities
- Exceptional attention to detail and accuracy
- Tact and diplomacy when working with customers and colleagues
- Effective written and verbal communication skills
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- B2B collections or law-firm experience preferred
- Strong interpersonal skills with the ability to work effectively across all levels of the organization
- Self-motivated, proactive, and able to contribute positively within a team-oriented environment
- Strong change-management skills with the ability to support assigned projects from initiation to completion
Benefits
Comp & perks- Annual success-sharing bonuses or commission plans based on individual performance
- Competitive and comprehensive benefits package
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Hybrid or remote work schedules as business needs allow and in alignment with local regulations
- Support and resources for colleagues with disabilities
- Global career opportunities