Client Services Representative

• Lead a team of Client Service Representatives responsible for Business License filings
• Supervise, manage, motivate, and guide team members daily
• Create an inspiring team environment with an open communication culture
• Develop key performance indicators and set clear team goals
• Delegate tasks effectively and set deadlines
• Oversee day-to-day operations
• Monitor team performance and conduct performance reviews
• Handle customer complaints and address client escalations
• Design and implement process and operational policies
• Manage employee development and training
• Discover training needs and provide coaching
• Listen to team feedback and resolve issues or conflicts
• Recognize high performance and reward accomplishments
• Ensure high levels of productivity, service, and client satisfaction
• Organize team-building activities

Team Leader – Client Service

Human Resources

• Manage onboarding for new joiners across the Americas region
• Gather, review, and confirm onboarding documentation for completeness, accuracy, and compliance
• Partner with Talent Acquisition, new hires, hiring managers, and internal stakeholders to complete onboarding activities
• Liaise with external vendors to gather information and support onboarding
• Initiate background checks and escalate exceptions or non-compliant results
• Audit reports and employee data, resolving discrepancies to support compliance and data integrity
• Compile, maintain, and analyze data for team scorecards, reporting, and business analysis
• Upload and maintain employment documentation in internal HCM and records databases
• Handle sensitive employee and employment information with confidentiality and discretion
• Contribute to process improvements for Global Onboarding service delivery
• Assist with global mobility and immigration-related processes
• Support ad-hoc projects and team initiatives

HR Specialist

Analyst

• Monitor import, export, and other foreign trade processes
• Coordinate supplier payments and customs clearance activities with the Finance department
• Keep process follow-ups up to date and make them available to relevant departments
• Analyze and classify products according to the NCM (Mercosur Common Nomenclature)
• Monitor supplier lead times and take action to ensure deadlines are met
• Follow up on import licenses with customs brokers and regulatory authorities
• Issue inbound invoices for import processes
• Develop new service providers
• Support other departments on foreign trade matters
• Manage and monitor department KPIs
• Conduct import follow-up meetings
• Monitor monthly financial forecasts and foreign exchange closings
• Advise the immediate manager
• Analyze foreign trade operating costs, including tariffs, customs duties, international transportation, insurance, and foreign exchange
• Conduct cost scenario simulations
• Monitor the finalization of the import factor and international insurance
• Compare actual costs with budgeted amounts, identify variances, and investigate their causes
• Prepare reports and implement improvement and corrective actions
• Compare and update supplier prices
• Prepare detailed reports and analyses on foreign trade costs
• Identify cost reduction and operational efficiency opportunities, proposing and implementing improvements

Mid-Level Foreign Trade Analyst

Financial Crime

• Lead and manage a team of KYC specialists, including recruitment, training, performance management, and professional development
• Foster a culture of compliance, continuous improvement, and operational excellence
• Provide day-to-day supervision, guidance, and support to KYC analysts
• Ensure timely and accurate completion of KYC reviews and onboarding activities
• Monitor workload distribution and adjust team priorities to meet deadlines and SLAs
• Develop, implement, and maintain KYC policies, procedures, and controls
• Oversee customer onboarding and KYC reviews for new and existing customers
• Ensure ongoing monitoring of customer activities to identify and report suspicious transactions or behaviors
• Stay informed of regulatory developments, trends, and best practices related to KYC, AML, and CTF
• Ensure KYC processes align with local and international regulations, including FATF recommendations and EU AML directives
• Liaise with regulatory authorities and participate in audits, inspections, and regulatory examinations
• Draft, maintain, and update procedure documents, SOPs, and job aids
• Identify automation and efficiency opportunities and partner with stakeholders on implementation
• Identify, assess, and mitigate KYC-related risks, including money laundering, terrorist financing, and other financial crimes
• Collaborate with Risk Management, Legal, and Internal Audit
• Perform quality control checks and ensure adherence to internal policies, regulatory standards, and best practices
• Identify and escalate potential risks or red flags in client files
• Develop and present regular KYC reports to senior management and stakeholders
• Use data analytics to improve KYC effectiveness
• Drive technology and automation adoption in KYC processes
• Evaluate and implement KYC software solutions
• Assist with due diligence visits and audits
• Act as liaison between KYC, compliance, legal, front office, and onboarding teams
• Support onboarding and training of new team members
• Mentor team members and promote continuous learning

KYC Services Manager

Compliance

• Liaise between internal contacts and third-party vendors globally to process annual compliance, legal transactions, and transactional filings
• Review, respond to, and fulfill client and vendor requests and corporate filings across multiple jurisdictions
• Support Global Subsidiary Coordinators with projects
• Collaborate with team members and third-party vendors using Salesforce CRM and other technologies
• Research, evaluate, and apply jurisdictional requirements for corporate filings and legal transactions
• Manage the accuracy of client information in Company Records and Entity Management applications

Corporate Compliance Fulfillment Coordinator

Payroll

• Prepare, validate, and process monthly and fortnightly payrolls across multiple EMEA countries
• Own gross-to-net calculations, off-cycles, retrospectives, and reconciliations
• Review pre- and post-payroll reports, audit files, GL postings, and variance analyses
• Ensure statutory compliance with local tax, social security, pensions, and benefit-in-kind requirements
• Maintain controls, documentation, and audit readiness for internal and external audits
• Coordinate year-end activities and complete them on time to support employee filing returns
• Partner with ADP Celergo and other in-country providers on processing, SLAs, and issue resolution
• Monitor vendor performance, drive root-cause analysis, and implement continuous improvements
• Validate and reconcile Oracle HCM inbound and outbound payroll interfaces
• Manage payroll queries and respond through helpdesk/case management tools
• Reconcile payroll accounts, support journal entries, and assist with month-end close
• Support treasury with funding files, bank payments, net pay, and statutory remittances
• Maintain and enhance SOPs, process maps, and control checklists
• Lead or participate in country transitions, M&A integrations, system enhancements, and new market-entry projects
• Track KPIs and drive improvements in quality, timeliness, cost, and employee experience

Payroll Specialist

Client Coordinator

• Register, renew, transfer, and modify domain names
• Research and develop expertise in domain-specific requirements
• Prepare documentation and provide clear and concise instructions
• Develop partnerships with global vendors through effective communication and cultural awareness
• Prioritize work in a shared team queue and collaborate to ensure all work is complete
• Identify and escalate complex issues, ensuring timely follow-up and resolution
• Meet or exceed performance metrics supporting industry-leading client service

Associate Client Order Coordinator

Accountant

• Serve as a member of the client-facing fund services team supporting global hedge fund, private equity, and debt fund clients
• Provide specialized accounting services for complex fund structures, multiple asset classes, and multiple jurisdictions
• Record investor commitments and account for initial, subsequent, and late closings
• Process subscriptions, redemptions, transfers, and switches
• Prepare capital call and distribution notices, wire details, and related schedules
• Process and understand master-feeder capital transactions
• Book trading and non-trading transactions and finalize books of accounts
• Prepare monthly and quarterly NAV workbooks and economic allocations
• Perform P&L rebalancing and apply European and American waterfall methods
• Compute management fees, preferred returns, and carried interest
• Prepare investor, fund-level, and ILPA reports
• Interact with clients regarding accounting and operational issues
• Handle operations and accounting for bank debts, TRS, MBS, and CLO instruments

Fund Accountant

Account Manager

• Protect and grow CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales
• Own and deliver against assigned client retention targets
• Identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals
• Execute retention strategies to prevent revenue erosion
• Partner with internal stakeholders to resolve issues affecting client satisfaction
• Maintain an outbound cadence of calls, QBRs, business reviews, and strategic check-ins
• Develop and execute account engagement plans for top-tier clients
• Build relationships across legal, compliance, finance, and procurement organizations
• Identify and qualify cross-sell and upsell opportunities
• Generate and route qualified leads to Sales and support deal progression
• Collaborate on account expansion strategies and RFP responses
• Monitor M&A signals, organizational changes, and industry trends
• Develop client communication strategies
• Use data and CRM tools to prioritize outreach and actions
• Coordinate with Sales, Client Experience/Service, Product, and backend support teams
• Act as the central point of coordination for strategic accounts
• Manage performance against client retention, outbound activity, lead generation, and client engagement KPIs

Client Relationship Manager

Research Analyst

• Analyze federal and state tax law changes and translate them into software requirements
• Partner with developers to ensure tax calculations remain accurate, compliant, and user-friendly
• Validate tax return calculations and functionality through testing and quality review
• Create technical documentation supporting software design, compliance, and client understanding
• Contribute to strategic projects enhancing tax software solutions and customer experience
• Provide subject matter expertise to internal teams and end users

Senior Tax Research Specialist

Manager

• Manage a varied portfolio of securitisation and structured finance transactions, including CMBS, RMBS, consumer credit, CLOs and auto receivables transactions
• Communicate and coordinate with clients and internal and external transaction parties
• Provide timely client responses, personal attention and complaint follow-up
• Review and understand transaction documents
• Analyse, evaluate and discuss client and prospect requests
• Draft CSC services agreements, fee letters and ancillary documents
• Handle transaction incorporation, onboarding, documentation review and execution
• Complete internal transaction processes and procedures accurately and on time
• Manage company secretarial obligations for allocated SPVs
• Organise and prepare board meetings
• Maintain the legal standing of SPVs throughout their lifecycle
• Maintain and grow relationships with clients and intermediaries
• Attend client and intermediary meetings and participate in business trips when needed
• Coordinate reporting of legal issues to clients
• Maintain complete and accurate client files
• Adhere to client acceptance and compliance procedures and conduct periodic client-file reviews
• Monitor managed transactions and ensure SPV compliance with applicable regulations, including Market Abuse Regulations
• Submit time records and prepare and review client billing files and invoices
• Coach junior team members and oversee their execution of transaction documents

Transaction Manager

Data Specialist

• Perform work associated with the Associate Data Quality Specialist role in CSC’s Data and Reporting function
• Contribute to CSC’s business administration and compliance solutions as part of a global business, legal, and financial services company
• Specific duties and responsibilities are not provided in the posting

Associate Data Quality Specialist

Accounts Receivable

• Provide exceptional customer service to internal and external clients
• Resolve customer inquiries and issues using effective problem-solving skills
• Manage and respond to incoming customer inquiry calls
• Generate the required number of outbound calls to customers
• Enter and update client information accurately and efficiently
• Document collection activities clearly and compliantly
• Prepare and send client statements via email
• Educate customers on available services and account information
• Achieve assigned monthly performance targets
• Contact business clients, including corporations, law firms, and other organizations, to secure payment of past-due invoices
• Support overall receivables performance

Accounts Receivable Specialist

• Manage end-to-end payroll operations across multiple EMEA countries
• Prepare, validate, and process monthly or fortnightly payrolls
• Own gross-to-net calculations, off-cycles, retrospectives, and reconciliations
• Review pre- and post-payroll reports, audit files, GL postings, and variance analyses
• Ensure statutory compliance with local tax, social security, pensions, and benefit-in-kind requirements
• Maintain controls, documentation, and audit readiness for internal and external audits
• Coordinate year-end activities and complete them on time to support employee filing returns
• Partner with ADP Celergo and other in-country providers on processing, SLAs, and issue resolution
• Monitor vendor performance, conduct root-cause analysis, and drive continuous improvements
• Validate and reconcile Oracle HCM payroll interfaces for new hires, terminations, transfers, and compensation changes
• Manage payroll queries through helpdesk or case-management tools
• Reconcile payroll accounts and support journal entries and month-end close, including accruals and provisions
• Support treasury with funding files, bank payments, net pay, and statutory remittances
• Maintain and enhance SOPs, process maps, and control checklists
• Lead or participate in country transitions, M&A integrations, system enhancements, and new market-entry projects
• Track KPIs and improve quality, timeliness, cost, and employee experience

• Manage a portfolio of regulated and non-regulated funds and related entities.
• Lead, mentor, supervise, and develop the Corporate Secretarial team, setting objectives and service standards.
• Oversee planning and delivery of board, committee, shareholder, and annual general meetings.
• Prepare and review board packs, agendas, minutes, resolutions, statutory records, filings, and corporate documentation.
• Ensure compliance with Luxembourg Companies Law, CSSF requirements, AML/KYC obligations, governance obligations, and filing deadlines.
• Act as the primary senior contact for key clients, board members, and internal and external stakeholders.
• Provide governance guidance and manage complex company secretarial matters.
• Coordinate statutory registers and corporate records for managed entities.
• Support fund launches, restructurings, mergers, client onboarding, and new governance arrangements.
• Maintain quality standards and identify, manage, escalate, and resolve operational and governance risks.
• Drive process improvement, standardisation, automation, and digital governance initiatives.
• Collaborate with Fund Administration, Legal, Compliance, Tax, and other departments on cross-functional projects.
• Monitor legislative changes and implement regulatory updates across the Corporate Secretarial function.

Team Leader – Client Service

HR Specialist

Mid-Level Foreign Trade Analyst

KYC Services Manager

Corporate Compliance Fulfillment Coordinator

Payroll Specialist

Associate Client Order Coordinator

Fund Accountant

Client Relationship Manager

Senior Tax Research Specialist

Transaction Manager

Associate Data Quality Specialist

Accounts Receivable Specialist

Payroll Specialist

Manager, Fund and Corporate Secretarial Services