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About the role
Key responsibilities & impact- Protect and grow CSC’s existing revenue base through proactive client engagement, risk identification, and strategic collaboration with Sales
- Own and deliver against assigned client retention targets
- Identify at-risk accounts through service trends, engagement gaps, M&A activity, or competitive signals
- Execute retention strategies to prevent revenue erosion
- Partner with internal stakeholders to resolve issues affecting client satisfaction
- Maintain an outbound cadence of calls, QBRs, business reviews, and strategic check-ins
- Develop and execute account engagement plans for top-tier clients
- Build relationships across legal, compliance, finance, and procurement organizations
- Identify and qualify cross-sell and upsell opportunities
- Generate and route qualified leads to Sales and support deal progression
- Collaborate on account expansion strategies and RFP responses
- Monitor M&A signals, organizational changes, and industry trends
- Develop client communication strategies
- Use data and CRM tools to prioritize outreach and actions
- Coordinate with Sales, Client Experience/Service, Product, and backend support teams
- Act as the central point of coordination for strategic accounts
- Manage performance against client retention, outbound activity, lead generation, and client engagement KPIs
Requirements
What you’ll need- 3–5+ years in Account Management, Client Success, or Relationship Management
- Proven track record of retaining and growing enterprise accounts
- Experience in proactive outbound engagement models
- Strong product understanding and ability to identify revenue opportunities
- Excellent communication and executive presence
- Ability to manage complex client relationships and competing priorities
- Experience working with CRM tools, such as Salesforce
- Preferred: Experience in corporate services, legal, compliance, or financial services industries
- Preferred: Familiarity with M&A activity and its impact on client needs
- Preferred: Background in consultative selling or account-based management
- Preferred: Experience supporting global or multi-entity clients
Benefits
Comp & perks- Annual success-sharing bonuses or commission plans based on individual performance
- Excellent benefits
- Competitive and comprehensive benefits package
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Hybrid or remote work schedules as business needs allow and in alignment with local regulations
- Accessibility support and resources for colleagues with disabilities