Client Service Representative

CSC

. Respond promptly and accurately to client inquiries via chat, telephone, and email .

Posted 9/18/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills while managing inquiries related to domain names and digital assets. Proficient in problem-solving and adapting to new technologies in a fast-paced, customer-centric environment.

Highest-signal resume keywords

Client Relationship ManagementDomain Name TroubleshootingMicrosoft Office ProficiencyEffective Communication SkillsBilingual Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Domain Name ManagementDigital Asset ManagementDNS TroubleshootingDigital Certificate ManagementBilling Problem ResolutionPerformance Metrics AchievementAttention to DetailCritical ThinkingSolution OrientationOrganizational Skills

Soft Skills

Effective Written CommunicationEffective Verbal CommunicationAdaptabilityTeam CollaborationIndependence

Industry Keywords

Customer-Centric EnvironmentNet Promoter ScoreClient InquiriesDigital Brand ManagementFast-Paced Environment

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Respond promptly and accurately to client inquiries via chat, telephone, and email
Help customers manage portfolios of domain names and digital assets to protect and secure global internet brands
Build and maintain client relationships by understanding each client's unique needs
Troubleshoot and resolve requests and inquiries related to domain names, DNS, digital certificates, digital brand management, billing, and technical problems
Escalate unresolved or complex issues to appropriate teams and ensure timely follow-up and resolution
Develop and maintain in-depth knowledge of services and communicate industry changes and new product offerings
Assist internal teams with client brand launches, projects, problem-solving, and troubleshooting
Meet or exceed client service performance metrics and support strong Net Promoter Score results

Requirements

What you’ll need

Experience working in a customer-centric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills, including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently and as part of a team
Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
Previous experience producing quality results with high attention to detail
Ability to communicate directly, openly, and honestly with clients and co-workers
Fluent Swedish, Italian, German and/or French languages are an advantage
Bilingual skills are a plus
Monday to Friday availability, 9am–6pm

Benefits

Comp & perks

Professional, engaging, and comprehensive training, supplemented with on-the-job training
On-team mentor providing day-to-day onboarding support
Collaborative team environment
Supportive leaders committed to professional development and growth
Complimentary access to Open Sesame and monthly job-related recurrent training
Hybrid work schedule
Competitive benefits and incentives
Annual success-sharing bonuses or commission plans based on individual performance
Annual leave
Tuition reimbursement
Referral bonuses
Support for colleagues with disabilities and necessary workplace resources