Client Service Representative

CSC

. Respond promptly and accurately to client inquiries via chat, telephone, and email .

Posted 11/6/2026full-timeLogan • Utah • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills while managing domain names and digital assets. Capable of troubleshooting technical issues and adapting to new technologies in a fast-paced, customer-centric environment.

Highest-signal resume keywords

Client Relationship ManagementTroubleshooting Technical IssuesMicrosoft Office ProficiencyCustomer-Centric ExperienceBilingual Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Domain Name ManagementDigital Asset ManagementDNS TroubleshootingDigital Certificate ManagementBilling ResolutionPerformance Metrics AchievementAttention to DetailCritical ThinkingSolution OrientationProject Problem-Solving

Soft Skills

Effective CommunicationOrganizational SkillsAdaptabilityTeam CollaborationTenacity

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

Client InquiriesDigital Brand ManagementCustomer SatisfactionNet Promoter ScoreFast-Paced Environment

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Respond promptly and accurately to client inquiries via chat, telephone, and email
Help customers manage portfolios of domain names and digital assets to protect and secure global internet brands
Build and maintain client relationships by understanding each client's unique needs
Troubleshoot and resolve order requests and inquiries involving domain names, DNS, digital certificates, digital brand management, billing, and technical problems
Identify and escalate unresolved or complex issues to appropriate teams
Follow up to ensure timely issue resolution and customer satisfaction
Develop and maintain in-depth knowledge of services, industry changes, and new product offerings
Assist internal DBS teams with client brand launches, projects, problem-solving, and troubleshooting
Meet or exceed client service performance metrics and Net Promoter Score objectives

Requirements

What you’ll need

Experience working in a customer-centric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently, as well as on a team
Proven organizational skills with the ability to prioritize work under pressure in a fast-paced environment
Previous experience of producing quality results with high attention to detail
Ability to be direct, open, and honest when communicating with clients and co-workers
Bilingual skills are a plus
Availability Monday-Friday, 9am-6pm

Benefits

Comp & perks

Competitive benefits and incentives
Professional, engaging, and comprehensive training
On-the-job training
On-team mentor during onboarding
Collaborative team environment
Professional development and growth support
Complimentary access to Open Sesame
Monthly job-related recurrent training
Hybrid work schedule
Annual success-sharing bonuses or commission plans based on individual performance
Annual leave
Tuition reimbursement
Referral bonuses
Support for colleagues with disabilities and necessary workplace resources