Customer Service Specialist

CSC

. Respond promptly and accurately to client inquiries through chat, telephone, and email .

Posted 10/22/2026full-timeWilmington • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management and effective communication while managing domain names and digital assets. Proven ability to troubleshoot technical issues and meet performance metrics in a fast-paced, customer-centric environment.

Highest-signal resume keywords

Client Relationship ManagementTroubleshooting Technical IssuesMicrosoft Office ProficiencyCustomer-Centric ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Domain Name ManagementDigital Asset ManagementDNS TroubleshootingDigital Brand ManagementBilling ResolutionPerformance Metrics AnalysisAttention to Detail

Soft Skills

Effective CommunicationCritical ThinkingSolution OrientationOrganizational SkillsTeam Collaboration

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

Client InquiriesNet Promoter ScorePortfolio ManagementDigital CertificatesAgility in Prioritization

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Respond promptly and accurately to client inquiries through chat, telephone, and email
Help customers manage portfolios of domain names and digital assets to protect and secure global internet brands
Build and maintain client relationships by understanding individual client needs
Troubleshoot and resolve order requests and inquiries involving domain names, DNS, digital certificates, digital brand management, billing, and technical issues
Escalate unresolved or complex issues to appropriate teams and ensure timely follow-up and resolution
Develop and maintain in-depth knowledge of services, industry changes, and new product offerings
Assist DBS teams with client brand launches, projects, problem-solving, and troubleshooting
Meet or exceed client service performance metrics, including Net Promoter Score objectives

Requirements

What you’ll need

Experience working in a customer-centric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills, including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently and as part of a team
Proven organizational skills and ability to prioritize work under pressure in a fast-paced environment
Previous experience producing quality results with high attention to detail
Ability to be direct, open, and honest when communicating with clients and co-workers
Bilingual skills are a plus

Benefits

Comp & perks

Professional, engaging, and comprehensive training
On-the-job training
On-team mentor during onboarding
Collaborative team environment
Professional development and growth support
Complimentary access to Open Sesame
Monthly job-related recurrent training
Hybrid work schedule
Competitive benefits and incentives
Annual success-sharing bonuses or commission plans based on individual performance
Annual leave
Tuition reimbursement
Referral bonuses
Support for colleagues with disabilities