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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced relationship management and strategic account planning capabilities, with a strong focus on revenue growth, client satisfaction, and consultative solutions. Proficient in utilizing Salesforce and other CRM platforms to manage complex client portfolios and drive business development initiatives.
Highest-signal resume keywords
Strategic Account ManagementRevenue GrowthClient Relationship ManagementSalesforce ProficiencyCommercial Acumen
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Relationship ManagementStrategic Account PlanningBusiness DevelopmentConsultative SalesCross-SellingMarket AnalysisProposal DevelopmentClient SolutionsStakeholder ManagementRevenue Retention
Soft Skills
Excellent CommunicationPresentation SkillsInfluencing SkillsNegotiation SkillsOrganisational Skills
Tools & Technologies
SalesforceCRM Platforms
Industry Keywords
Corporate ServicesFinancial ServicesFiduciary ServicesLegal ServicesProfessional Services
About the role
Key responsibilities & impact- Develop and maintain trusted relationships with senior stakeholders across strategic client accounts
- Act as the primary relationship lead throughout the client lifecycle
- Communicate the value of CSC’s strategy, services, and solutions
- Lead strategic account planning to identify client objectives, challenges, growth opportunities, and partnership strategies
- Identify cross-selling and service expansion opportunities
- Drive revenue growth and retention across assigned portfolios
- Coordinate service delivery, operations, product, compliance, and leadership resources
- Build relationships with referral and non-competing business partners
- Lead sales and commercial discussions, including opportunity qualification, proposal development, and solution positioning
- Monitor client satisfaction and resolve escalations
- Maintain account plans, pipeline information, and engagement activities in Salesforce and other CRM platforms
- Analyse market trends, competitors, client priorities, and regulatory changes
- Collaborate on new service propositions, market initiatives, and client engagement strategies
- Achieve revenue, retention, and strategic account objectives
Requirements
What you’ll need- 7–12 years of experience in relationship management, strategic account management, client solutions, business development, or consultative sales within corporate services, financial services, fiduciary services, legal services, professional services, or related industries
- Proven ability to manage and grow complex client relationships at senior and executive stakeholder levels
- Demonstrated success delivering revenue growth through account expansion, cross-selling, and strategic account management
- Strong commercial acumen
- Experience leading strategic account planning and managing complex stakeholder environments
- Excellent communication, presentation, influencing, and negotiation skills
- Ability to identify client needs and translate them into practical solutions using a consultative approach
- Strong organisational skills and ability to manage multiple priorities across a diverse client portfolio
- Experience working in a matrixed, international organisation
- Proficiency with Salesforce or comparable CRM platforms
- Advanced relationship-building skills with internal and external stakeholders
- University degree in Business, Finance, Law, Economics, or a related discipline (preferred)
Benefits
Comp & perks- Annual success-sharing bonuses or commission plans based on individual performance
- Excellent benefits
- Competitive and comprehensive benefits package
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Hybrid or remote work schedules as business needs allow, aligned with local regulations
- Support and necessary resources for colleagues with disabilities
- Global career opportunities