FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Operations and Help Desk support, with strong analytical skills to identify trends and improve processes. Proficient in managing employee inquiries and maintaining accurate records while ensuring compliance with data privacy requirements.
Highest-signal resume keywords
HR Operations ExperienceAnalytical SkillsHRIS Systems ProficiencyCustomer-Service OrientationStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementEmployee Documentation ProcessingData Quality ReviewCase ManagementEnquiry Resolution
Soft Skills
Excellent CommunicationCollaborationAttention to Detail
Tools & Technologies
MyCSC HelpdeskHRIS Systems
Industry Keywords
People & CultureEmployee Lifecycle EventsData Privacy ComplianceService Level AgreementsSelf-Service Tools
About the role
Key responsibilities & impact- Serve as the first point of contact for People & Culture enquiries through the MyCSC Helpdesk
- Investigate and resolve enquiries within agreed service levels, achieving first-contact resolution where possible
- Own cases from receipt through resolution and escalate complex cases to specialist teams
- Manage employee enquiries and cases, maintaining accurate records and timely follow-up
- Provide guidance on People & Culture policies, benefits, processes, and self-service tools across APAC, EMEA, and AMRS
- Support employee lifecycle events by reviewing documentation and coordinating updates to records and benefit arrangements
- Identify recurring issues, service challenges, and process gaps and escalate improvement opportunities
- Maintain employee data and People & Culture records in MyCSC and related systems
- Process, validate, and maintain employee documentation and transactions
- Support data quality reviews, investigate discrepancies, and coordinate corrective actions
- Maintain knowledge resources, including articles, FAQs, process guidance, and standard responses
- Partner with People & Culture teams, subject matter experts, and specialist functions
- Analyze enquiry trends and recurring cases to recommend improvements to processes, communications, workflows, and self-service capabilities
- Share best practices, lessons learned, and operational insights across the Help Desk function
Requirements
What you’ll need- 3-5 years of experience in HR Operations, HR Shared Services, or HR Help Desk
- Strong analytical skills with experience identifying trends, root causes, and process improvement opportunities
- Excellent communication, stakeholder management, collaboration, and customer-service orientation
- Hands-on experience with HRIS systems
- Ability to handle employee information with confidentiality, discretion, and compliance with data privacy requirements
- Accuracy and attention to detail in processing employee documentation and transactions
Benefits
Comp & perks- Annual success-sharing bonuses or commission plans based on individual performance
- Competitive and comprehensive benefits package
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Hybrid or remote work schedules as business needs allow and in alignment with local regulations
- Support for colleagues with disabilities and necessary workplace resources
- Global career opportunities