IT Operations Manager

CSC

. Lead Salesforce Business Analysts/Admins .

Posted 10/5/2026full-timeWilmington • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Administration and team leadership, with a focus on data integrity, process improvement, and stakeholder relationship management. Proven ability to drive productivity and client satisfaction through effective communication and performance monitoring.

Highest-signal resume keywords

Salesforce Administration ExperienceSalesforce Certified AdministratorTeam Management in Salesforce EnvironmentProcess Improvement for Call Center TeamsAgile Working Practices

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationData IntegrityProcess ImprovementAnalytical SkillsPerformance MetricsPythonPower AutomatePower BIService CloudTeam Goal Setting

Soft Skills

Excellent Communication SkillsOrganizational SkillsTime ManagementRelationship ManagementSelf-Starter

Tools & Technologies

SalesforcePower BIPower AutomateService Cloud

Certifications & Qualifications

Salesforce Certified AdministratorPlatform App Builder Certification

Industry Keywords

Service OperationsCross-Functional Team LeadershipClient SatisfactionSales Process ImprovementWork Assignment Management

Tech Stack

Tools & technologies

CloudPythonSDLC

About the role

Key responsibilities & impact

Lead Salesforce Business Analysts/Admins
Partner with the Salesforce Development Team on SDLC and Production Support
Enforce tools, processes, and automation that maintain data integrity and improve data quality in Salesforce and other systems
Review actionable, data-driven insights with service management to support decisions, improve the sales process, and fuel revenue growth
Work with Service Leadership on productivity, reporting, analytics, and Build or Buy decisions
Build strong stakeholder relationships and support successful adoption of Salesforce solutions
Create an inspiring team environment with open communication
Develop key performance indicators and set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operations
Monitor team performance and conduct performance reviews
Ensure productivity, service, and client satisfaction
Assist with Worklists and Work Assignment Management procedures
Document and follow up on identified issues
Evaluate end-user system adoption and help users leverage platform functionality
Share knowledge and report metrics, benefits, and issues to the CLS organization

Requirements

What you’ll need

3-5 years of Salesforce administration experience
Salesforce Certified Administrator or Platform App Builder Certification(s) required
Experience with Service Cloud preferred
2-3 years managing a team of Business Analysts in a Salesforce environment
Experience with Python, Power Automate and Power BI preferred
Self-starter with the ability to manage own workload and adjust priorities to work efficiently and meet deadlines
Deep analytical skills and understanding of Service Operations
Experience creating process improvements for Call Center and Account Management Teams
Experience leading cross-functional teams
Understanding of Agile working practices
Proven record of successful relationship management with business and technology teams
Ability to manage and prioritize several project responsibilities
Excellent written and verbal communication skills
Excellent organizational and time management skills

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance
Annual leave
Tuition reimbursement
Referral bonuses
Competitive and comprehensive benefits package
Hybrid or remote work schedules as business needs allow and in alignment with local regulations
Support and resources for colleagues with disabilities