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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow Platform administration and Agile Product Management, with a strong focus on collaboration, communication, and prioritization of deliverables to meet strategic goals. Capable of managing multiple priorities while fostering an inclusive and motivated team environment.
Highest-signal resume keywords
ServiceNow Platform AdministrationAgile Product ManagementScrum ManagementSoftware Development Life Cycle (SDLC)IT Service Management (ITSM)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Agile Workflow ManagementProduct Roadmap DevelopmentTechnical Debt RemediationCompliance UpgradesReporting and Monitoring
Soft Skills
Exceptional Communication SkillsSelf-MotivatedTeam LeadershipProblem-SolvingAdaptability
Tools & Technologies
ServiceNow
Industry Keywords
CMDBStakeholder CollaborationProject ManagementOperational QueuesDelivery Risk Management
Tech Stack
Tools & technologiesITSMSDLCServiceNow
About the role
Key responsibilities & impact- Lead the ServiceNow Platform administration and development team, including coordination and functional leadership of globally distributed individual contributors and team activities
- Organize and facilitate Agile workflow management processes, including daily stand-ups, reviews, lessons learned, sprint and release planning, and demos
- Understand business drivers, Enterprise Technology strategic goals, and ServiceNow platform capabilities to prioritize Platform deliverables
- Leverage the ServiceNow platform for work administration and reporting
- Deliver ServiceNow Product Management process improvements and assist in co-owning and delivering Product Roadmaps
- Collaborate across stakeholder groups and own prioritization of the Platform backlog according to Enterprise Technology and customer goals
- Create and maintain the Platform roadmap backlog and technical debt remediation work
- Foster transparency and visibility of Platform priorities, backlog, current workstreams, and upcoming priorities
- Monitor and report progress on project tasks, operational queues, and development stories
- Identify, communicate, and mitigate delivery risks
- Manage twice-annual Platform compliance upgrades
- Provide upper management with guidance and insight on continual improvement opportunities within Platform entitlements
- Own and maintain user-facing ServiceNow Platform knowledge materials
- Perform additional tasks as necessary
Requirements
What you’ll need- At least three years of previous Agile Product Management and/or Scrum Manager experience within a software development environment
- ServiceNow experience preferred
- Self-motivated, Agile, and capable of managing multiple priorities and tasks
- Drive and ability to remove obstacles for team success
- Understanding and ability to foster an environment of inclusion, motivation and dedication
- Exceptional verbal and written communication skills, with the ability to communicate effectively with technical and non-technical stakeholders
- Solid understanding of software development life cycle (SDLC), CMDB, and ITSM
- Ability to adapt to a rapidly changing environment
- Candidates must be eligible to work in the United States without sponsorship
Benefits
Comp & perks- Annual success-sharing bonuses or commission plans based on individual performance
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Competitive and comprehensive benefits package
- Hybrid or remote work schedules as business needs allow and in alignment with local regulations