FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical proficiency in Lien Perfect products while providing exceptional customer support through various channels. Capable of collaborating with cross-functional teams and mentoring junior members to enhance overall service quality.
Highest-signal resume keywords
Technical Case SupportCustomer Service ExperienceMicrosoft Products ProficiencyExcellent Problem-Solving SkillsWritten And Verbal Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ProficiencyCase Tracking Software DocumentationRelease TestingSoftware Enhancement IdentificationKnowledge Base Review
Soft Skills
Strong Team FocusAbility To Work IndependentlyPositive AttitudeStrong Work EthicCoaching And Mentoring
Tools & Technologies
CSC TechnologiesMicrosoft Products
Industry Keywords
Customer SupportTechnical SupportCollaborationEthical ConductCustomer Inquiry Management
About the role
Key responsibilities & impact- Provide technical case support through online case, phone, email, chat, and other support channels for Lien Perfect customers and internal CSC teams
- Collaborate with development, quality assurance, project management, and product management teams
- Work independently with minimal supervision and make sound decisions based on previous experience and knowledge of Lien Perfect products and customers
- Document customer issues in the CSC case tracking system and assign or document appropriate solutions
- Provide solutions to customer inquiries
- Review knowledge base solutions to ensure quality of the knowledge base and online support capabilities
- Develop technical proficiency in all Lien Perfect products
- Perform release testing of customer scenarios before and after Lien Perfect product releases
- Triage new product releases and identify potential software enhancements
- Assist on various projects as assigned
- Learn new technology and experiment with internal efficiency solutions
- Demonstrate exemplary ethical conduct
- Coach and mentor more junior team members
- Occasionally work overtime, including weekends, based on customer inquiry trends and needs
- Travel is not typically required
Requirements
What you’ll need- Relevant software or customer service support experience
- High standards of customer service and support, honesty, and integrity
- Proficiency with Microsoft products
- Ability to quickly learn CSC technologies
- Ability to accurately and completely document case information into the CSC case tracking software
- Excellent problem-solving skills
- Able to work appropriate hours to complete tasks, meet goals and support required travel
- Strong, positive attitude and work ethic desired
- Strong team focus but discipline to work independently
- Excellent written and verbal communication skills
- Ability to develop strong and lasting relationships with team members from other departments
Benefits
Comp & perks- Annual success-sharing bonuses or commission plans based on individual performance
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Competitive and comprehensive benefits package
- Hybrid or remote work schedules as business needs allow and in alignment with local regulations
- Support and resources for colleagues with disabilities
- Global career opportunities