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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving revenue growth through strategic account management and customer experience transformation, with a strong focus on building senior-level relationships and delivering tailored CX solutions. Proven ability to navigate complex sales cycles and negotiate commercial agreements effectively.
Highest-signal resume keywords
Field Sales ExperienceClient Relationship ManagementSales Cycle ManagementCX Solutions SalesTransformational Change Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Quota AchievementProspecting StrategiesNegotiation SkillsProposal DevelopmentRFX Response ArticulationAccount PlanningRevenue GenerationCustomer Experience StrategyDigital Engagement SolutionsAI Solutions Knowledge
Soft Skills
Communication SkillsRelationship BuildingPresentation SkillsCollaborationProblem Solving
Industry Keywords
HealthcareRetailFinancial ServicesCustomer ExperienceConversational AIGenerative AIAI Agents AutomationRoutingDigital TransformationCustomer Service Operations
About the role
Key responsibilities & impact- Own and grow a portfolio of strategic CX accounts
- Build and execute account plans expanding adoption of CSG’s AI-enabled CX solutions
- Understand customers’ CX strategy, pain points, and roadmap
- Drive new CX revenue within existing accounts
- Prospect and create new CX opportunities within strategic accounts and named new logo prospects
- Qualify opportunities, shape solution direction, and drive deals to closure
- Develop and execute territory and prospecting strategies to acquire new customers
- Focus on healthcare, retail, and financial services while operating across all three verticals
- Identify and build relationships with executive CX, Digital, and Operations stakeholders
- Drive revenue through partner-sourced opportunities, referrals, and co-sell engagements
- Lead partner-referred and co-sell deals
- Lead discovery, CX value conversations, presentations, and demos
- Develop and deliver proposals and RFX responses articulating business outcomes and ROI
- Negotiate pricing, commercial terms, and contractual agreements through signature
- Coordinate internal SMEs, solution consultants, and partners to design CX solutions
- Share CX insights, competitive intelligence, and best practices
- Build senior-level Business, CX, Digital, IT, and Operations relationships
- Help customers define and deliver CX transformation
Requirements
What you’ll need- 5+ years of formal field sales experience within CSG’s target markets of Financial Services, Healthcare, Retail and Cable/Telecommunications
- 8+ years of sales experience identifying, qualifying, and prioritizing prospects
- Proven track record of achieving or exceeding sales quotas
- Demonstrated success driving the full sales cycle from prospecting through negotiation and close
- Strong Client Relationship Management skills and history of building long-term, senior-level partnerships
- Experience driving transformational change within target accounts, ideally focused on customer experience, digital engagement, or customer service operations
- Ability to communicate clear value propositions through presentations, proposals, and business cases
- Preference for candidates with experience selling contact center, messaging, or broader CX solutions
- Familiarity with market trends in Conversational AI, Generative AI, AI Agents Automation and Routing
Benefits
Comp & perks- Flexible work options – Work from home, in-office, or hybrid.
- Unlimited Paid Vacation
- 2 days of Volunteer Time Off per year
- Generous holiday time off
- Bonus opportunity
- Opportunity to sell impactful CX solutions with a global, trusted provider
- Collaborative culture where ideas to grow the CX business are heard and acted on