Full-stack Engineer

• Participate in full life cycle software development
• Code or configure software functionality according to functional specifications, including testing and debugging
• Support system and solution integration testing and user acceptance testing
• Provide timely resolutions to problems encountered
• Participate in code reviews, design reviews, and other team quality procedures
• Assist with release, configuration, build, and ticket management
• Coordinate and communicate regularly with project team leaders and members
• Test and deploy new functionality and fixes to internal and production applications
• Work with client-facing teams to provide technical support and resolve application issues
• Conduct system maintenance and monitoring to meet contracted service level agreements and industry standards
• Design and develop all solution layers alongside the Scrum Master and product owner in an agile team environment

Software Development Engineer – OpenText Exstream

Sales

• Own and grow a portfolio of strategic CX accounts
• Build and execute account plans expanding adoption of CSG’s AI-enabled CX solutions
• Understand customers’ CX strategy, pain points, and roadmap
• Drive new CX revenue within existing accounts
• Prospect and create new CX opportunities within strategic accounts and named new logo prospects
• Qualify opportunities, shape solution direction, and drive deals to closure
• Develop and execute territory and prospecting strategies to acquire new customers
• Focus on healthcare, retail, and financial services while operating across all three verticals
• Identify and build relationships with executive CX, Digital, and Operations stakeholders
• Drive revenue through partner-sourced opportunities, referrals, and co-sell engagements
• Lead partner-referred and co-sell deals
• Lead discovery, CX value conversations, presentations, and demos
• Develop and deliver proposals and RFX responses articulating business outcomes and ROI
• Negotiate pricing, commercial terms, and contractual agreements through signature
• Coordinate internal SMEs, solution consultants, and partners to design CX solutions
• Share CX insights, competitive intelligence, and best practices
• Build senior-level Business, CX, Digital, IT, and Operations relationships
• Help customers define and deliver CX transformation

Software Development Engineer – OpenText Exstream

Sales Director – CX Solutions