Certified Pharmacy Technician, CPhT

CSI Pharmacy

. Provide new and existing patients with customer service regarding prescriptions, clinical services, billing inquiries, delivery scheduling, suggestions, and complaints .

Posted 10/7/2026full-timeTampa • Florida • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a medical or pharmacy setting, with a focus on patient care coordination, prescription processing, and compliance with quality standards. Proficient in handling inquiries and maintaining professional relationships while ensuring accurate documentation and communication.

Highest-signal resume keywords

CPhT CertificationPatient Care CoordinationPrescription ProcessingCall Center ExperienceCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingImage IndexingIntake PreparationAdverse Drug Event ReportingFax and Mail Handling

Soft Skills

Professional CommunicationProblem SolvingRelationship Management

Certifications & Qualifications

CPhT

Industry Keywords

Pharmacy ExperienceMedical Customer ServiceCompliance StandardsQuality AssurancePatient Inquiries

About the role

Key responsibilities & impact

Provide new and existing patients with customer service regarding prescriptions, clinical services, billing inquiries, delivery scheduling, suggestions, and complaints
Record and process orders and inquiries received by fax, mail, telephone, and direct patient contact
Respond to patient inquiries by telephone and email
Receive inbound and outbound calls from patients and physician offices
Coordinate patient care, order scheduling, shipment communications, supply assessment, and verification of patient and payment information
Escalate patient condition, compliance, side-effect, and counseling issues to pharmacists
Complete special handling duties, including drug shipment notifications and Adverse Drug Event Reports
Process prescriptions through scanning, Image Indexing, Pre-QA, Intake Prep, and work issues
Document call information, urgent orders, shipping issues, errors, complaints, and compliments
Maintain professional relationships, compliance, quality, and customer service standards

Requirements

What you’ll need

CPhT required
Minimum two years medical or pharmacy experience or equivalent experience
At least 1yr in a call center type environment or similar customer service role
Successful completion of a drug screen prior to employment
Ability to perform the stated physical demands, including lifting and/or moving up to 20 pounds
On-site availability Monday–Friday, 8:30am–5:00pm

Benefits

Comp & perks

Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities
40 hours per week