CSI Pharmacy

Nurse

• Provide in-home infusion therapy with regular travel to and from patient residences
• Administer specialty medications intravenously, subcutaneously, or through other appropriate routes
• Monitor patients before, during, and after infusions for adverse reactions and complications
• Conduct pre-treatment assessments and evaluate physical condition and vital signs
• Educate patients and caregivers about medications, side effects, treatment expectations, and emergency procedures
• Conduct follow-up calls or visits and monitor patient progress and delayed side effects
• Provide clinical feedback and collaborate on care plan adjustments
• Maintain accurate infusion, medication administration, patient education, and follow-up documentation
• Collaborate with nurses, pharmacists, and pharmacy staff under the Clinical Nurse Supervisor
• Prepare and handle medications according to safety, sterile-technique, infection-control, and regulatory protocols
• Verify medication accuracy, including drug and dosage
• Monitor and manage specialty medication and infusion-supply inventory
• Support insurance verification and prior authorization processes
• IgCN-certified nurses may mentor staff, support training, observe clinical practice, assess competency, and document mentorship activities

Home Infusion Registered Nurse, PRN

• Infuse patients in their homes and travel to and from patient homes
• Administer specialty medications via IV, subcutaneous injection, or other prescribed methods
• Monitor patients during infusions for adverse reactions or complications
• Assess medical history, allergies, medications, physical condition, and vital signs
• Identify and document infusion-related risks, side effects, and issues
• Educate patients and caregivers about medications, side effects, treatment expectations, and home emergency management
• Schedule follow-up calls or visits and monitor patient progress
• Provide feedback for care-plan adjustments
• Maintain detailed records of infusions, patient responses, adverse events, medication administration, education, and follow-up instructions
• Collaborate with nurses, pharmacists, and pharmacy staff on patient care and treatment coordination
• Communicate treatment or patient concerns to the clinical nurse supervisor
• Prepare and handle medications safely and verify medication and dosage
• Follow sterile techniques, safety protocols, and infection-control guidelines
• Monitor specialty medication and infusion-supply inventory
• Support insurance verification or authorization processes
• If actively IgCN-certified and assigned, mentor nurses, support training, observe clinical practice, assess competency, and document mentorship activities

Pharmacist

• Provide new and existing patients with customer service related to prescriptions, clinical services, billing inquiries, delivery scheduling, suggestions, and complaints
• Record and process orders and inquiries received by fax, mail, telephone, and direct patient contact
• Respond to patient inquiries by telephone and email
• Receive inbound and outbound calls from patients and physician offices regarding medications, pharmacy services, and other inquiries
• Coordinate patient care by scheduling orders, communicating shipment information, assessing supply needs, verifying patient and payment information, and notifying pharmacists of issues or changes in patient condition
• Provide correct information or direct calls to the appropriate team member or department
• Maintain patient relations and resolve claims and complaints
• Alert pharmacists to changes in patient condition, compliance issues, side effects, or counseling needs
• Complete special handling duties, including drug shipment notifications and Adverse Drug Event Reports
• Complete order-processing tasks including scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues
• Document call information and notify appropriate parties or systems of urgent orders, shipping issues, errors, complaints, and compliments
• Provide high-quality services to home-care patients and referral sources
• Maintain professional representation of the company and effective working relationships with personnel
• Follow company compliance requirements and perform other assigned duties

Pharmacy Patient Care Coordinator

• Provide in-home infusion therapy with regular travel to and from patient residences
• Administer prescribed specialty medications intravenously, subcutaneously, or through other appropriate routes
• Monitor patients during and after infusions for adverse reactions or complications
• Conduct pre-treatment assessments, including medical history, allergies, and current medications
• Evaluate physical condition and vital signs before, during, and after infusions
• Document risks, adverse reactions, complications, medication administration, patient education, and follow-up instructions
• Educate patients and caregivers about medications, side effects, treatment expectations, and emergency response
• Conduct follow-up calls or visits and assess patient progress and delayed side effects
• Provide clinical feedback and collaborate on care plan adjustments
• Collaborate with nurses, pharmacists, and pharmacy staff to coordinate patient care
• Communicate treatment concerns and patient responses to the Clinical Nurse Supervisor
• Prepare and handle medications according to safety and regulatory standards
• Verify medication accuracy, drug, and dosage
• Maintain sterile technique and infection control practices
• Monitor specialty medication and infusion-supply inventory and support replenishment
• Support insurance verification and prior authorization processes
• If actively IgCN-certified and assigned, mentor nursing staff and support immunoglobulin therapy training and competency assessments