Pharmacy Patient Care Coordinator

CSI Pharmacy

. Provide new and existing patients with customer service related to prescriptions, clinical services, billing inquiries, delivery scheduling, suggestions, and complaints .

Posted 9/22/2026full-timeTampa • Florida • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care coordination, customer service, and compliance within a pharmacy or medical environment. Proficient in handling inquiries, processing orders, and maintaining effective communication with patients and healthcare professionals.

Highest-signal resume keywords

CPhT CertificationPatient Care CoordinationCustomer Service ExperienceOrder ProcessingCall Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingImage IndexingIntake PreparationDrug Shipment NotificationsAdverse Drug Event Reporting

Soft Skills

Multi-taskingProblem SolvingEffective CommunicationRelationship Management

Tools & Technologies

Standard Office Equipment

Certifications & Qualifications

CPhT Certification

Industry Keywords

Pharmacy ServicesPatient InquiriesBilling InquiriesClinical ServicesHome-Care Services

About the role

Key responsibilities & impact

Provide new and existing patients with customer service related to prescriptions, clinical services, billing inquiries, delivery scheduling, suggestions, and complaints
Record and process orders and inquiries received by fax, mail, telephone, and direct patient contact
Respond to patient inquiries by telephone and email
Receive inbound and outbound calls from patients and physician offices regarding medications, pharmacy services, and other inquiries
Coordinate patient care by scheduling orders, communicating shipment information, assessing supply needs, verifying patient and payment information, and notifying pharmacists of issues or changes in patient condition
Provide correct information or direct calls to the appropriate team member or department
Maintain patient relations and resolve claims and complaints
Alert pharmacists to changes in patient condition, compliance issues, side effects, or counseling needs
Complete special handling duties, including drug shipment notifications and Adverse Drug Event Reports
Complete order-processing tasks including scanning prescriptions, Image Indexing, Pre-QA, Intake Prep, and work issues
Document call information and notify appropriate parties or systems of urgent orders, shipping issues, errors, complaints, and compliments
Provide high-quality services to home-care patients and referral sources
Maintain professional representation of the company and effective working relationships with personnel
Follow company compliance requirements and perform other assigned duties

Requirements

What you’ll need

Must possess the ability to multi-task and frequently change direction
Must have and maintain a valid driver's license
Must maintain automobile insurance coverage
Must have access to a reliable automobile
CPhT OR 2yrs of experience in similar role required
Minimum two years medical or pharmacy experience or equivalent experience
At least 1yr in a call center type environment or similar customer service role
Successful completion of a drug screen prior to employment
Ability to perform the listed physical demands, including standing, walking, sitting, climbing stairs, and lifting/moving up to 20 pounds
Ability to use standard office equipment and work in a clerical office setting

Benefits

Comp & perks

Full-time employment
40 working hours per week