FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Build and maintain customer relationships by responding to support questions via phone and web-based support portal
- Respond to a work queue and resolve issues in a timely manner
- Escalate complex issues
- Research issues to find customer-satisfying resolutions
- Provide information about Loan application functionality, including ancillary products and services
- Communicate customer issues and concerns to the appropriate CSI department
- Continuously learn CSI products to meet departmental skill levels and goals
- Perform other duties as assigned
Requirements
What you’ll need- Education or job knowledge equivalent to a 2-year college or trade school
- Customer service experience
- Willingness to learn
- Very comfortable using MS Office suites and Excel
- Analytical mindset with the ability to research and solve problems
- Minimum of 1 year of relevant work experience
- Experience and deep understanding of loans required, preferably loan processing
- Experience with secondary market loans and dealer loans preferred
- Experience with CSI Core NuPoint and Loans (LNS) highly regarded
- Ancillary Products experience helpful: RMS - Risk Management System, CVS - Collateral Valuation System, NET - NuPoint Exception Tracking
- Banking experience preferred
- Customer service experience required
- Must be authorized to work in the United States without visa sponsorship now or in the future
- If living near a CSI office, expectation to work in the office 2 days a week
Benefits
Comp & perks- Eligibility for incentive awards based on individual and business performance
- Comprehensive range of benefits
- Remote work arrangement