Full-stack Engineer

• Design, develop, test, and maintain full stack applications using modern Microsoft technologies
• Build and enhance REST APIs supporting internal and customer-facing products
• Develop user interfaces using Angular and modern web technologies
• Create scalable backend solutions using .NET, C#, and SQL Server
• Support modernization initiatives, technical debt reduction, and application upgrades
• Develop automation solutions for operational and conversion teams
• Participate in code reviews, testing, troubleshooting, and production support
• Collaborate with developers, product managers, and business stakeholders to translate requirements into technical solutions
• Contribute to CI/CD, DevOps, and cloud-based initiatives
• Provide mentorship and technical guidance to junior team members as appropriate
• Work on internal applications, conversion tools, deposit and loan API enhancements, customer-requested improvements, modernization projects, and AI-assisted development initiatives

Full Stack Software Engineer, .NET, Angular, Azure

Customer Support

• Serve as a primary point of contact for CSI's financial institution clients
• Deliver customer service through timely communication, problem resolution, and coordination with internal teams
• Support Document Services, Print & Mail, and Remote Deposit products
• Respond to client inquiries through email and phone
• Create, manage, and monitor support tickets through CRM and ticketing systems
• Coordinate with Development, Operations, and other internal teams to investigate and resolve client issues
• Serve as the communication liaison between clients and internal departments until cases are fully resolved
• Research customer concerns and determine the appropriate team or resource needed
• Assist clients with document services, print and mail processing, e-statements, archived statements, and remote deposit questions
• Follow up on outstanding cases and provide regular status updates
• Manage shared email queues, ticket queues, and phone support channels
• Maintain accurate records and documentation of customer interactions and issue resolution activities

Customer Service Representative – Financial Institution Support

Engineering Manager

• Lead, mentor, and develop a team supporting account opening and customer initiatives
• Oversee software development, maintenance, and technical processes related to the teams
• Partner with Product, Project Management, Architecture, and Engineering teams to ensure successful project delivery
• Drive process improvements, automation initiatives, and operational efficiency efforts
• Support system integrations and technical delivery processes
• Foster collaboration and communication among technical and business stakeholders
• Ensure project commitments, quality standards, and customer expectations are met
• Support strategic adoption of AI and intelligent automation to streamline activities, reduce manual effort, improve accuracy, and accelerate client implementations
• Champion continuous improvement using AI-enabled tools, analytics, and workflow automation to increase productivity, scalability, and operational efficiency

Manager, Software Engineering

Implementation Specialist

• Support the planning, installation, configuration, testing, conversion, and implementation of CSI's NuPoint core banking solutions and related technologies
• Serve as a primary point of contact for assigned implementation projects
• Communicate with bank leadership, end users, vendors, core providers, and internal CSI teams
• Coordinate implementation activities, project milestones, customer expectations, resources, and escalations
• Gather and document customer requirements and project information
• Obtain, download, transfer, and distribute customer data files using FTP and other secure file-transfer methods
• Track conversion deliverables and support conversion planning, execution, and validation
• Configure test-bank environments and set up users, permissions, and system access
• Install, configure, and support NuPoint software and related applications
• Assist with hardware, workstation, and peripheral installations at customer locations
• Troubleshoot workstation, application, connectivity, hardware, and software issues
• Perform first-level issue triage and coordinate resolution with technical teams, customer IT teams, and vendors
• Support customers during testing, conversion weekends, go-live, hyper-care, and transition activities
• Deliver training and knowledge-transfer sessions to end users and customer stakeholders
• Maintain implementation documentation, configuration records, testing results, project notes, runbooks, and knowledge-base materials
• Coordinate successful transitions to CSI support teams following implementation completion

Implementation Specialist – Banking Technology, Core Conversions

Trainer

• Create training materials for trainers and customers, including slide decks and training documents
• Assist trainers with instructor-led training sessions, virtual or in-person, based on provided curriculum
• Facilitate onboarding programs for new hires across various departments
• Support senior trainers in developing and updating training content and job aids
• Conduct basic assessments, quizzes, and evaluations to measure learning outcomes
• Provide 1:1 coaching and support to employees needing additional guidance
• Maintain accurate and up-to-date training records and documentation
• Assist with scheduling, attendance tracking, and material preparation
• Gather learner feedback and report improvement suggestions
• Assist with hosting live, virtual events

Trainer Assistant

• Deliver instructor-led training sessions (virtual or in-person) based on provided curriculum
• Facilitate onboarding programs for new hires across various departments
• Support senior trainers in developing and updating training content and job aids
• Conduct basic assessments, quizzes, and evaluations to measure learning outcomes
• Provide 1:1 coaching and support to employees needing additional guidance
• Maintain accurate and up-to-date training records and documentation
• Assist with scheduling, attendance tracking, and material preparation
• Gather learner feedback and report improvement suggestions

Trainer, Velocity

• Design, code, test, and debug scalable mobile applications using React Native and TypeScript
• Maintain and document program changes with focus on performance, usability, and reliability across iOS and Android
• Own development and rollout of large mobile projects and cross-platform solutions integrated with backend systems
• Enforce best practices in React Native, TypeScript, mobile performance, and responsive design
• Deliver high-quality mobile features efficiently and on time
• Define mobile architecture, APIs, and integration risks
• Promote Agile, CI/CD, and mobile best practices
• Mentor and guide engineers in scalable mobile development
• Apply modern mobile technologies and the evolving TypeScript ecosystem
• Drive mobile UX, architecture, and integration strategy in the online banking domain
• Support team effectiveness and cross-functional initiatives