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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and supporting NuPoint core banking solutions, with strong capabilities in project coordination, customer communication, and technical troubleshooting. Proficient in managing customer data transfers and providing training to end users while ensuring successful project transitions.
Highest-signal resume keywords
NuPoint ImplementationCustomer-Facing SupportData Conversion ExperienceTechnical TroubleshootingProject Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Core Banking ImplementationSoftware ConfigurationFile Transfer Protocol (FTP)Data ManagementSystem AdministrationTechnical SupportApplication InstallationTesting and ValidationEnd-User TrainingTroubleshooting
Soft Skills
Strong Communication SkillsCustomer-Service MindsetRelationship-Building SkillsOrganization SkillsTime-Management Skills
Tools & Technologies
Microsoft OfficeNuPoint SoftwareSecure File-Transfer MethodsWorkstation HardwarePeripheral Devices
Certifications & Qualifications
Technical CertificationAssociate Degree
Industry Keywords
Banking ExperienceFinancial Institution ExperienceImplementation ProjectsCustomer IT OrganizationsManaged-Service Providers
About the role
Key responsibilities & impact- Support the planning, installation, configuration, testing, conversion, and implementation of CSI's NuPoint core banking solutions and related technologies
- Serve as a primary point of contact for assigned implementation projects
- Communicate with bank leadership, end users, vendors, core providers, and internal CSI teams
- Coordinate implementation activities, project milestones, customer expectations, resources, and escalations
- Gather and document customer requirements and project information
- Obtain, download, transfer, and distribute customer data files using FTP and other secure file-transfer methods
- Track conversion deliverables and support conversion planning, execution, and validation
- Configure test-bank environments and set up users, permissions, and system access
- Install, configure, and support NuPoint software and related applications
- Assist with hardware, workstation, and peripheral installations at customer locations
- Troubleshoot workstation, application, connectivity, hardware, and software issues
- Perform first-level issue triage and coordinate resolution with technical teams, customer IT teams, and vendors
- Support customers during testing, conversion weekends, go-live, hyper-care, and transition activities
- Deliver training and knowledge-transfer sessions to end users and customer stakeholders
- Maintain implementation documentation, configuration records, testing results, project notes, runbooks, and knowledge-base materials
- Coordinate successful transitions to CSI support teams following implementation completion
Requirements
What you’ll need- Minimum of 1-2 years of relevant IT, technical support, implementation, help desk, desktop support, systems administration, or related experience
- Associate degree, technical certification, trade-school education, or equivalent combination of education and experience
- Strong verbal and written communication skills
- Ability to communicate effectively with technical and non-technical audiences
- Customer-service mindset with strong relationship-building skills
- Demonstrated troubleshooting and problem-solving abilities
- General knowledge of computer hardware, software, operating systems, and networking fundamentals
- Experience installing, configuring, or supporting software applications and end-user systems
- Familiarity with file transfers, FTP concepts, and basic technical file management
- Strong organization, time-management, and project-coordination skills
- Proficiency with Microsoft Office applications
- Ability to learn new technologies, products, and implementation processes
- Willingness and ability to travel approximately 40-50%
- Applicants must be authorized to work in the United States without the need for sponsorship now or in the future
- Banking or financial institution experience
- Core banking implementation or conversion experience
- NuPoint experience
- Experience supporting software implementations or technology deployments
- Customer-facing implementation, training, or consulting experience
- Familiarity with data conversion, testing, and go-live activities
- Experience working with managed-service providers, infrastructure teams, or customer IT organizations
Benefits
Comp & perks- Eligibility for incentive awards based on both individual and business performance
- Comprehensive range of benefits