Referral Specialist

CTCA

. Serve as the first point of contact and primary contact for referrals initiated by medical professionals .

Posted 9/17/2026full-timeRemote • California • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing referral processes and building relationships with healthcare professionals, ensuring patient satisfaction and efficient navigation through financial and treatment phases. Proficient in process development and compliance with HIPAA regulations.

Highest-signal resume keywords

Healthcare ExperienceReferral ManagementProcess DevelopmentExcellent Communication SkillsHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementProcess DevelopmentHealthcare ExperiencePatient NavigationRelationship Building

Soft Skills

Excellent Communication SkillsAbility to Manage Multiple PrioritiesAbility to Work Independently

Tools & Technologies

Microsoft OfficeExcelPowerPointWordOutlook

Industry Keywords

Healthcare ManagementPhysician RelationsPatient SatisfactionHIPAA ComplianceClinical Operations

About the role

Key responsibilities & impact

Serve as the first point of contact and primary contact for referrals initiated by medical professionals
Build and maintain relationships with physicians and physician office representatives
Create an expedited path for patients through financial, scheduling, and treatment phases
Partner with Empowerment, Business Services, Finance, Clinical/Hospital Operations, Clinical Staff, and Physician Relations
Manage the referral process
Own engagement and referral growth for internal and contracted medical staff
Manage a portfolio of physician contacts outside designated geographies activated by Physician Relations field staff
Build and maintain referral relationships
Drive physician satisfaction and referral growth

Requirements

What you’ll need

Bachelor’s degree in Business, Healthcare Management, or related degree or related experience
3–5 years of experience in a healthcare setting; clinic preferred
Excellent communication skills
Ability to manage multiple priorities
Strong process development skills
Working knowledge of Microsoft Office: Excel, PowerPoint, Word, and Outlook
Ability to work independently with minimal supervision
Extensive experience with and knowledge of HIPAA laws

Benefits

Comp & perks

Equal opportunity employer
Pay based on work experience, qualifications, and work location