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Junior Systems Analyst – Application Support
CTI Consultores Associados. Monitor application performance and oversee its day-to-day operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in application support and technical troubleshooting, with a focus on performance monitoring, ticket management, and effective communication with clients and technical teams. Capable of adapting to new tools and processes while contributing to continuous improvement initiatives.
Highest-signal resume keywords
Application SupportTechnical SupportPythonSQLCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Application Performance MonitoringInitial Diagnosis of IssuesTicket ManagementLog AnalysisDatabase Knowledge
Soft Skills
Organizational SkillsVerbal CommunicationWritten CommunicationWillingness to LearnCollaboration
Tools & Technologies
AWSObservability ToolsLog Analysis Tools
Industry Keywords
Information TechnologyCustomer ServiceInformation SecurityAutomationArtificial Intelligence
Tech Stack
Tools & technologiesAWSCloudPythonSQL
About the role
Key responsibilities & impact- Monitor application performance and oversee its day-to-day operations
- Receive, analyze, classify, and track Level 1 and Level 2 support tickets
- Perform initial diagnosis of issues related to access, login, and functionality
- Use logs and observability tools to identify potential causes of incidents
- Resolve requests within the scope of the role and escalate to specialists when necessary
- Track tickets through resolution, maintaining communication with clients and technical teams
- Support application curation activities, contributing to improved result accuracy
- Adjust solution rules and parameters in accordance with established guidance and procedures
- Document information and lessons learned related to incidents and solutions
- Contribute to the continuous improvement of application support routines
- Participate in initial training on the solution and its routines, gradually developing greater autonomy
Requirements
What you’ll need- Degree completed or in the final year of a degree in Information Technology or a related field
- Basic knowledge of Python
- Basic knowledge of SQL and databases
- At least 6 months of experience in technical support, application support, systems maintenance, or customer service
- Ability to perform initial analysis and diagnosis of issues
- Strong verbal and written communication skills, especially when interacting with clients and technical teams
- Organizational skills for managing requests and support tickets
- Ability to learn new tools, systems, and processes quickly
- Willingness to receive guidance, apply it, and gradually develop greater autonomy
- Preferred: knowledge of AWS/Cloud
- Preferred: familiarity with Information Security concepts, including firewalls, secrets management, and data encryption at rest and in transit
- Preferred: experience or interest in automation and Artificial Intelligence
- Preferred: experience with observability and log analysis tools
Benefits
Comp & perks- Meal/food allowance: BRL 950.00, which you may allocate as you prefer
- Additional BRL 250.00 if you choose not to use the transportation allowance, totaling BRL 1,200.00
- Full transportation allowance, with no employee deduction
- Home office allowance: BRL 200.00 per month
- SulAmérica health insurance, with 30% copayment and no monthly premium deduction for the primary insured member
- Group life insurance, with no employee deduction
- Average annual bonus equivalent to two salaries, subject to collective and individual targets
- Structured career plan, annual performance review, and Individual Development Plan (IDP)
- 50% reimbursement for courses such as language courses, postgraduate programs, and MBAs
- Internal and external professional development programs, with technical and behavioral learning tracks through CTI Academy
- Physical activity incentive: CTI Runners’ Team and Gympass
- Support from a coach to help guide training sessions
- Financial education program
- Opportunities to work with large companies and partners across various industries
- Collaborative environment with close support from leaders and mentors