CTI Consultores Associados

Support Engineer

• Monitor application performance and oversee its day-to-day operations
• Receive, analyze, classify, and track Level 1 and Level 2 support tickets
• Perform initial diagnosis of issues related to access, login, and functionality
• Use logs and observability tools to identify potential causes of incidents
• Resolve requests within the scope of the role and escalate to specialists when necessary
• Track tickets through resolution, maintaining communication with clients and technical teams
• Support application curation activities, contributing to improved result accuracy
• Adjust solution rules and parameters in accordance with established guidance and procedures
• Document information and lessons learned related to incidents and solutions
• Contribute to the continuous improvement of application support routines
• Participate in initial training on the solution and its routines, gradually developing greater autonomy

Junior Systems Analyst – Application Support