Director, Service and Release Management

Cubic Corporation

. Lead, develop, and hold accountable a team of SDMOs, Project Managers, and Release Managers across the Global Services portfolio .

Posted 11/5/2026full-timeRemote • United StatesLead💰 $140,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading service delivery and operational functions, with a strong focus on process governance, release management, and customer accountability. Proven ability to build high-performing teams and establish operational standards in complex, enterprise environments.

Highest-signal resume keywords

Service Delivery ManagementProgram ManagementITIL PracticesRelease GovernanceOperational Readiness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service DeliveryProgram ManagementChange ManagementRelease ManagementIncident ManagementProblem ManagementOperational PlanningGovernance StandardsCapacity PlanningProcess Improvement

Soft Skills

LeadershipTeam BuildingCustomer Relationship ManagementCommunicationAccountability

Tools & Technologies

AWSAzureCloud-Based InfrastructureGovernance FrameworksOperational Playbooks

Industry Keywords

High-Availability ServicesRegulated ServicesCompliance FrameworksPCI DSSISO 27001Public-Sector TechnologyPayments TechnologyGlobal Service Organizations

Tech Stack

Tools & technologies

AWSAzureCloud

About the role

Key responsibilities & impact

Lead, develop, and hold accountable a team of SDMOs, Project Managers, and Release Managers across the Global Services portfolio
Build a high-performing team culture grounded in operational discipline, customer accountability, and continuous improvement
Serve as the senior operational leader bridging delivery execution with customers and customer-facing teams across all regions
Own the maturity roadmap for Service Delivery, Project Management, and Release Management
Establish and enforce standard processes, playbooks, and operating procedures across all three functions
Serve as the senior escalation point for operational and delivery issues spanning multiple programs, teams, or functions
Own the forward release and change calendar with a rolling 3–6-month view across programs and environments
Define and enforce release governance standards, readiness criteria, approval gates, go/no-go frameworks, and post-launch validation
Chair or sponsor release readiness reviews and launch governance forums
Own capacity and impact planning for the Service and Release Management function
Build relationships with Global Tech Ops, Customer Success Operations, Technical Account Management, Business Analysis, and Financial Services
Represent the function in senior leadership forums, portfolio reviews, and governance committees

Requirements

What you’ll need

Bachelor's degree in IT, Engineering, Operations, Business, or a related discipline (or equivalent experience)
10+ years' experience in service delivery, program management, or technology operations roles within complex, enterprise environments
5+ years in a senior leadership role managing multi-disciplinary operational or delivery teams
Demonstrated success leading delivery and operations functions through a maturity uplift, establishing process, governance, and execution standards where they previously lacked consistency
Deep working knowledge of ITIL practices, particularly Incident, Problem, Change, and Release Management
Proven ability to lead release governance, delivery planning, and operational readiness across lower and production environments in high-availability, mission-critical settings
Experience coordinating delivery across engineering, infrastructure, operations, and third-party vendors in a matrixed organization
Strong track record of working directly with customers and customer-facing teams
Experience in transit, payments, public-sector technology, or regulated, high-availability managed services
Exposure to compliance frameworks such as PCI DSS, ISO 27001, or similar
Familiarity with cloud-based infrastructure delivery (e.g., AWS, Azure)
Experience operating within global service organizations with teams and customers across NAM, EMEA, and APAC
Background working alongside or within a Centre of Excellence (CoE) model for service delivery standards

Benefits

Comp & perks

Benefits
Inclusive workplace