Cubic Corporation

Customer Success Manager

• Own end-to-end execution of a portfolio of complex operational programs, managing scope, milestones, dependencies, risks, and deliverables
• Lead programs spanning multiple functions, regions, or workstreams and resolve blockers and risks
• Develop mitigation plans and recommendations for the Senior Manager
• Maintain program context, history, progress documentation, and continuity
• Contribute to program scope and objectives
• Design, build, and improve operational processes, playbooks, SOPs, and governance frameworks
• Identify systemic process gaps and lead root-cause improvement initiatives
• Maintain accurate, accessible, and current process documentation
• Shape Customer Success standardization and ways of working
• Produce operational reporting, performance metrics, risk summaries, trend analysis, and actionable leadership insights
• Prepare Monthly Operating Review materials and governance inputs
• Track cross-functional action items through closure and escalate delays
• Lead cross-functional working groups and coordination forums
• Build relationships with Global Tech Ops, Financial Services, Data Analytics, and Business Operations
• Represent Customer Success Operations in cross-functional discussions
• Resolve functional misalignments proactively
• Develop onboarding materials, training content, and learning paths for Customer Success roles
• Provide informal guidance to Program Managers
• Lead rollout of new processes and tools, including enablement sessions and adoption tracking
• Lead customer-facing reporting packages and QBR inputs
• Support CS leaders and SDMs with customer operational forums and executive briefings
• Contribute to leadership and customer-level operational updates

Senior Program Manager, Customer Success Operations

Vice President

• Partner with the President of the approximately $800M Transportation Systems division to deliver growth, improved profitability and cash flow, and return on deployed capital
• Drive the financial performance of Transportation Systems while ensuring proper financial controls
• Develop the annual operating and strategic plan as a member of the CTS Senior Leadership Team
• Hire, develop and retain a high-performance global finance team
• Drive employee engagement, identify and mentor future successors, and build financial acumen across the business
• Influence pricing and bid financials
• Drive large-scale transformation projects
• Drive large infrastructure project performance and controls, including earned value practices and metrics
• Reduce the cost to deploy and maintain large transportation system projects
• Implement processes and policies to maximize cash return
• Execute business planning, forecasting, reporting and analysis
• Provide analysis-based business insights and influence organizational action
• Make business capital allocation decisions involving CAPEX, R&D and other investments
• Interact regularly with executive management, sponsors and lenders, including influencing executives in sensitive situations
• Develop and maintain understanding of strategic business needs and contribute to their development
• Identify key financial trends, communicate impacts and develop solutions
• Ensure financial management systems and policies conform with US GAAP and produce accurate financial statements
• Support due diligence and lead integration for new acquisitions

Senior Program Manager, Customer Success Operations

Vice President – Chief Financial Officer